Front Desk Agent (Russian Speaker)

Rose Rayhaan by Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a dynamic Front Desk Agent to deliver exceptional customer service and ensure guests have a memorable stay. The ideal candidate will possess a hospitality degree, previous experience in hotel Front Office, and strong problem-solving abilities. Join our multicultural team and thrive in a fast-paced environment, where your skills will be valued and developed.

Qualifications

• Degree in hospitality preferred.
• Experience in Front Office is a must.
• Fluency in English; knowledge of additional languages is a plus.

Responsibilities

• Provide professional and customer-focused service to guests.
• Manage guest check-ins and check-outs smoothly.
• Maintain accuracy in front desk cashiering standards.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

Bachelor of Business Administration (Management)

Tools

Opera

Job description

Bachelor of Business Administration (Management)

Vacancy: 1 Vacancy

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

1. Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greeting guests by name, if known, and escorting them to their rooms to make them feel welcomed and expected.
3. Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions, to respond effectively to guest queries.
5. Monitoring rate levels and occupancy rates daily.
6. Administering front desk cashiering standards accurately and complying with all policies and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized systems.
8. Maintaining guest privacy by ensuring confidentiality of guest details.
9. Understanding hotel policies, procedures, and service standards thoroughly, and being knowledgeable about hotel facilities and events.

Skills, Education, Qualifications & Experiences

Ideally, candidates should have a hospitality degree and previous experience in the Front Office Department of a hotel. Excellent written and verbal English communication skills, knowledge of an additional language, strong interpersonal and problem-solving skills are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate is customer-oriented, proactive, outgoing, charismatic, and approachable. Capable of working under pressure in a fast-paced environment, a team player who thrives in a multicultural setting, possessing the following additional competencies:

[Insert specific competencies here]

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