Front Desk Agent - Guest Services and Reception - Dubai

Accor Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join the luxury Raffles the Palm Dubai as a Front Desk Agent, providing exceptional guest service at the reception and Raffles Club. This key role involves welcoming guests, processing check-ins and check-outs, and maintaining high service standards, ensuring a memorable experience. Work in a prestigious environment with opportunities for career growth in a globally recognized hospitality brand.

Benefits

Career growth opportunities

Exposure to elite service standards

Training and support for professional skills

Qualifications

• Minimum 2 years of guest-facing experience in a 4 or 5-star hotel.
• Fluent in written and spoken English; additional languages are an asset.
• Familiarity with front office procedures.

Responsibilities

• Complete check-in, check-out, and room change processes efficiently.
• Handle inquiries regarding loyalty programs, special packages, and promotions.
• Prepare night audit reports and ensure accounting accuracy.

Skills

Guest service

Communication

Organizational skills

Multitasking

Education

Post-secondary education in Hotel Management

Tools

Property management systems

Job description

Front Desk Agent - Guest Services and Reception - Dubai

Job Title
Front Desk Agent - Guest Services and Reception - Dubai
Job Description
Front Desk Agent - Guest Services and Reception - Dubai

Position Overview

Raffles the Palm Dubai is hiring a Front Desk Agent to provide personalized and efficient guest service at the reception and Raffles Club. This role is critical in creating a welcoming first impression, assisting with check-ins, check-outs, cashiering, and handling guest requests professionally. Join a luxury brand known for its discreet service and elegant hospitality.

Employment Overview

Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Receptionist / Front Desk
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time

Key Responsibilities

* Welcome guests to the Raffles Club and front desk with a friendly and helpful attitude
* Complete check-in, check-out, and room change processes accurately and efficiently
* Maintain and reconcile cashier float; process payments and foreign currency exchanges
* Handle inquiries regarding loyalty programs, special packages, and promotions
* Respond to guest complaints and requests, escalating when needed to management
* Coordinate closely with butlers and other departments to fulfill guest needs
* Promote onward bookings within the Raffles brand network when applicable
* Prepare night audit reports, morning summaries, and ensure accounting accuracy
* Keep the reception and Raffles Club areas clean, organized, and presentable at all times
* Follow established health, safety, and hotel policies

Candidate Requirements

* Post-secondary education or diploma in Hotel Management
* Minimum 2 years of guest-facing experience in a 4 or 5-star hotel setting
* Fluent in written and spoken English; additional languages are an asset
* Strong interpersonal skills with the ability to handle guest concerns calmly
* Familiarity with property management systems and front office procedures
* Detail-oriented with excellent organizational and multitasking skills
* Ability to work night shifts, weekends, and holidays as needed
* Professional appearance and a team-oriented mindset

Why Join Us

* Work at a renowned luxury resort offering career growth in a global hospitality group
* Gain exposure to elite service standards in a culturally diverse environment
* Receive training and support to elevate your professional skills
* Be part of a prestigious property where tradition meets modern luxury

About the Company

Raffles the Palm Dubai is a distinguished luxury hotel under the Accor Group, located on the iconic Palm Jumeirah. With 360 opulent rooms, suites, and villas, Raffles the Palm offers unrivaled guest experiences, panoramic sea views, and world-class dining. It is a beacon of refined hospitality, combining timeless elegance with personalized service.
Post Details

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