Front Desk Agent - Guest Services

Accor Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join the legendary Queen Elizabeth II Hotel in Dubai as a Front Desk Agent, offering exceptional service at an iconic maritime heritage landmark. Be the first point of contact for guests, managing check-ins and providing personalized experiences that reflect the elegance of British heritage.

Qualifications

• Prior experience as Front Desk Agent or Receptionist in a UAE hotel.
• Fluent in English; additional language skills are an advantage.
• Strong interpersonal and communication abilities.

Responsibilities

• Perform guest check-ins and check-outs using Opera Cloud.
• Coordinate with housekeeping to ensure rooms meet guest expectations.
• Ensure a seamless front desk operation that enhances guest satisfaction.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Organizational Skills

Hospitality

Tools

Opera Cloud

Microsoft Office

Job description

Job Title
Front Desk Agent - Guest Services
Job Description
Front Desk Agent - Guest Services

Join the legendary Queen Elizabeth II (QE2) Hotel, Dubai s only floating hospitality landmark. We are seeking a Front Desk Agent to provide exceptional service at one of the world's most iconic maritime heritage hotels.

Job Location: Dubai, UAE
Industry: Hospitality
Function: Front Desk / Guest Services
Salary: 4000-5500 monthly (Market estimated
Candidate Nationality: Any
Job Type: Full Time

Step into history and deliver memorable guest experiences aboard the QE2. As a Front Desk Agent, you will be the first point of contact for guests, handling check-in/out processes, managing reservations, and offering personalized service that reflects the elegance of British heritage.

Key Responsibilities

* Perform guest check-ins and check-outs using Opera Cloud
* Welcome guests with warmth, answer calls, and handle inquiries efficiently
* Manage daily guest and occupancy reports, including group arrivals
* Inform guests about room availability, hotel rates, and services
* Coordinate with housekeeping to ensure rooms meet guest expectations
* Maintain accurate and up-to-date reservation information
* Ensure a seamless front desk operation that enhances guest satisfaction

Job Requirements

* Prior experience as Front Desk Agent or Receptionist in a UAE hotel
* Proficiency in Opera Cloud and Microsoft Office tools
* Fluent in English; additional language skills are an advantage
* Strong interpersonal and communication abilities
* High attention to detail and excellent organizational skills
* A passion for hospitality and delivering premium guest service

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