Front Desk Agent - Guest Experience Expert

Marriott Hotels Resorts; Dubai; On-site; AED 35,000 - 50,000; Full time

Job summary

A leading global hospitality company in Dubai seeks a Guest Experience Expert to enhance guest experiences. The role involves delivering services, addressing requests, and maintaining professionalism. Candidates should have a high school diploma and no prior work experience is required. Join a team dedicated to creating memorable stays for guests.

Qualifications

• Creating a safe work environment while following company policies.
• Providing memorable experiences to guests as a Guest Experience Expert.
• Being on your feet and actively engaging with guests.

Responsibilities

• Delivering services that enhance the guest experience.
• Processing operational needs and addressing guest requests.
• Maintaining confidentiality and upholding quality standards.

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

EEO Statement: At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

• Unclear Seniority