Front Desk Agent - Emirati Talent

Rotana Hotel; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dynamic Front Office professionals to enhance guest experiences. As a Front Desk Agent, you will play a vital role in providing exceptional customer service, ensuring guests feel welcomed and valued. Your responsibilities will include managing guest check-ins and check-outs, maintaining knowledge of hotel services, and addressing guest inquiries efficiently. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to thrive in a fast-paced, multicultural environment. This is a fantastic opportunity to advance your career in a vibrant and supportive workplace.

Qualifications

• Degree in hospitality with experience in Front Office Department.
• Excellent English communication skills and knowledge of another language.

Responsibilities

• Provide courteous and efficient service to guests from check-in to check-out.
• Maintain knowledge of hotel information and local services for guest inquiries.
• Ensure compliance with Front Desk cashiering standards and policies.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Adaptability

Education

Degree in Hospitality

Tools

Opera

Job description

Job Description
We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

1. Provide prompt, courteous, and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival till departure.
2. Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
3. Conduct in-room & hotel familiarization and assist guests with hotel activity enquiries/requests.
4. Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries.
5. Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
6. Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies, and procedures.
7. Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
8. Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
9. Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards and have full knowledge of the hotel facilities and happenings.

Desired Candidate Profile

Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge of an additional language, along with strong interpersonal and problem-solving abilities, are essential. Being computer literate and having previous experience with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer-driven, extremely proactive, and possess an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, thriving in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

1. Understanding the Job
2. Taking Responsibility
3. Recognizing Differences
4. Customer Focus
5. Adaptability
6. Teamwork

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Secretary
• Front Office
• Personal Assistant (PA)