Front Desk Agent - Arabic Speaker

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality establishment in Dubai seeks a dedicated Guest Services Staff member. You will play a vital role in providing excellent customer service, managing guest check-ins and check-outs, and maintaining brand standards. Ideal candidates will have 1-2 years of experience in hospitality, be fluent in English and Bahasa Indonesia, and possess strong communication and interpersonal skills. This is a full-time position with no remote work options.

Qualifications

• Minimum 1-2 years of experience in a front office or customer service role, preferably in a hotel.
• Proficiency in English and Bahasa Indonesia; additional language skills are a plus.
• Flexibility to work shifts, weekends, and holidays as required.

Responsibilities

• Welcome guests warmly and provide a seamless check-in and check-out experience.
• Maintain accurate guest records and process payments securely.
• Ensure compliance with hotel policies, procedures, and security protocols.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Education

Diploma or degree in Hospitality or Tourism

Tools

Opera Cloud PMS

Job description

Key Responsibilities:

Guest Services & Operations:

• Welcome guests warmly and provide a seamless check-in and check-out experience.

• Handle guest inquiries reservations and requests professionally and efficiently.

• Provide accurate information about hotel services facilities and local attractions.

• Ensure guest preferences and special requests are noted and fulfilled.

• Address and resolve guest concerns promptly and courteously.

Front Office Administration:

• Maintain accurate guest records and process payments securely.

• Operate the hotels property management system (Opera Cloud) efficiently.

• Coordinate with housekeeping and other departments to ensure room readiness.

• Handle cash credit card transactions and billing processes accurately.

• Assist in night audit procedures when required.

Brand Standards & Professionalism:

• Uphold brand standards and service excellence.

• Maintain a polished and professional appearance at all times.

• Ensure compliance with hotel policies procedures and security protocols.

• Promote Accor loyalty programs and encourage guest enrollments.

Qualifications :

Qualifications & Requirements:

• Diploma or degree in Hospitality Tourism or a related field.

• Minimum 1-2 years of experience in a front office or customer service role preferably in a hotel.

• Proficiency in English and Bahasa Indonesia; additional language skills are a plus.

• Strong interpersonal and communication skills.

• Ability to multitask and work in a fast-paced environment.

• Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.

• Flexibility to work shifts weekends and holidays as required.

Remote Work :

No

Employment Type :

Full-time