Front Desk Agent - Arabic Speaker

The Front Desk Agent - Arabic Speaker is responsible for delivering excellent customer service to hotel guests, primarily Arabic-speaking guests. They will greet and check-in guests, handle reservations, and provide information about hotel facilities and services. This role requires fluency in Arabic and English, strong interpersonal skills, and a friendly and professional demeanor.

Responsibilities

1. Greet guests and check them into the hotel.
2. Handle reservations and confirm bookings.
3. Provide information about hotel facilities, services, and local attractions.
4. Assist guests with their requests and solve any problems or complaints.
5. Maintain a clean and organized front desk area.
6. Answer phone calls and direct them to the appropriate departments.
7. Process check-outs and handle payment transactions.
8. Collaborate with other hotel staff to ensure a smooth guest experience.

Minimum Requirements

1. Fluent in Arabic and English.
2. High school diploma or equivalent.
3. Strong customer service and interpersonal skills.
4. Excellent communication and problem-solving abilities.
5. Previous experience in a customer-facing role is preferred.

Role Function: N/A

Work Type: Full-Time

Role Level: Mid-Level

Country: United Arab Emirates

City: Dubai

Number of Vacancies: 1

Job Category: Administrative & Clerical