Front Desk Agent - Arabic Speaker

Hala Arjaan By Rotana; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dynamic Front Desk Agents to join their team. This role is perfect for individuals who are passionate about customer service and eager to create memorable experiences for guests. As a Front Desk Agent, you will be at the forefront of guest interactions, ensuring that each visitor feels welcomed and valued. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to thrive in a fast-paced environment. Join a vibrant team and take your career in hospitality to the next level!

Qualifications

• Degree in hospitality with experience in Front Office.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide professional service to guests from check-in to check-out.
• Maintain knowledge of hotel services and local attractions.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Computer Literacy

Multilingual

Education

Degree in Hospitality

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greeting guests personally by name when known and escorting them to their rooms to make them feel welcomed and expected.
3. Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and related information to respond effectively to guest queries.
5. Monitoring rate levels and occupancy to optimize sales and occupancy management.
6. Administering front desk cashiering standards accurately and complying with all policies and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate posting of all incidental charges using computerized front office systems.
8. Maintaining guest privacy by ensuring no guest details are disclosed.
9. Having a comprehensive understanding of hotel policies, procedures, service standards, and hotel facilities and happenings.

Skills, Education, Qualifications & Experience

You should ideally hold a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language. Strong interpersonal and problem-solving abilities are also required. Being computer literate and having experience with Opera is an advantage.

Knowledge & Competencies

The ideal candidate will be customer-driven with a proactive, charismatic, and approachable personality. You should work well under pressure in a fast-paced environment and be a great team player, capable of working with a multicultural team and guests. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork