Front Desk Agent

FIVE Hotels and Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel group seeks a Front Desk Agent to deliver exceptional guest services. The ideal candidate is a proactive, detail-oriented individual with strong communication skills and a passion for hospitality. Join FIVE Hotels and Resorts and unlock your potential in a vibrant environment.

Qualifications

• 1-2 years in a similar role with service quality experience.
• Impeccable verbal and written communication skills in English and either Arabic or Russian.
• Flexibility for various shifts, including weekends and holidays.

Responsibilities

• Anticipate guest needs, ensuring smooth operations.
• Deliver exquisite service and uphold high guest satisfaction.
• Resolve or escalate guest complaints promptly and professionally.

Skills

Communication

Leadership

Organizational Skills

Customer Satisfaction

Attention to Detail

Tools

Word

Excel

Outlook

Opera

Job description

Are you ready for a daring challenge with the world's hottest luxury hotel group? Disruptive by design, FIVE Hotels and Resorts is redefining five-star hospitality and setting the industry standard.

Join the FIVE tribe and get ready to make waves.

The Candidate

A driven self-starter with excellent communication, leadership, and organizational skills. You are a creative and critical thinker capable of conceptualizing and implementing innovative solutions in a fast-paced environment. Your keen eye ensures no detail escapes you, and you execute tasks proactively with precision. A can-do attitude and ownership flair make you highly motivated.

Your outgoing and approachable nature helps you connect seamlessly with other FIVERs and stakeholders, ensuring a sensational journey at FIVE. As a Front Desk Agent, you will deliver exceptional experiences across our award-winning destinations. Join us and unlock your potential in a vibrant environment that elevates your career.

What We’re Looking For

• 1-2 years of proven experience in a similar role, delivering service quality aligned with FIVE's standards.
• Welcoming and enthusiastic energy to set the tone for guest experiences.
• Energetic conversationalist who engages guests with lively discussions.
• Strong desire to improve customer satisfaction and uphold industry-leading standards.
• Impeccable verbal and written communication skills in English and Arabic or Russian.
• Computer literacy with proficiency in Word, Excel, Outlook, and hotel PMS systems like Opera.
• Proactive with a meticulous eye for detail to ensure smooth operations.
• Strong organizational and leadership skills to inspire the FIVE tribe.
• Creative visionary thinking with ownership of duties and tasks.
• Team-oriented mindset fostering collaboration and success.
• Flexibility to work various shifts, including weekends and holidays.
• Hands-on attitude driven by a can-do spirit.

Key Responsibilities

• Arrive promptly, maintain grooming standards, and present a polished appearance.
• Anticipate and cater to guest needs, delivering exquisite service.
• Strive for top-notch service with a disruptive and visionary approach.
• Ensure no complaints about the front office, achieving high guest satisfaction.
• Maintain expert knowledge of hotel facilities, room types, and events.
• Stay informed about the leadership team and their roles.
• Adhere to safety, health, and legal requirements, ensuring compliance.
• Attend training to stay at the profession's cutting edge.
• Maintain a clean, glamorous workspace reflecting commitment.
• Develop a deep understanding of Dubai's history, shopping, and attractions.
• Create a sensational guest experience by personalizing interactions.
• Uphold confidentiality and safeguard trade secrets.
• Resolve or escalate guest complaints promptly and professionally.

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