Front Desk Agent

Mandarin Oriental Hotel Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Ein renommiertes Hotel in Dubai sucht einen Front Desk Agent, der für die Bereitstellung eines herausragenden Gästeservices verantwortlich ist. In dieser Rolle sind Sie das Gesicht des Hotels und spielen eine entscheidende Rolle in der Gästeerfahrung. Sie werden Gäste willkommen heißen, einchecken und sicherstellen, dass ihre Bedürfnisse während ihres Aufenthalts erfüllt werden. Mit einem Fokus auf Kundenservice und Teamarbeit arbeiten Sie eng mit verschiedenen Abteilungen zusammen, um unvergessliche Erlebnisse zu schaffen. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung in einem 5-Sterne-Hotel, davon 1 Jahr im Front Office.
• Starke Kommunikationsfähigkeiten in Englisch, Arabisch von Vorteil.

Responsibilities

• Begrüßung, Check-in/out und Begleitung der Gäste mit einem hohen Maß an Service.
• Verantwortung für die Kassenführung und Zusammenarbeit mit der Buchhaltung.

Skills

Kundenservice

Microsoft Office

PSMS

Interpersonelle Fähigkeiten

Education

Senior School Qualification

Bachelor of Hotel Management

Tools

Front Office Systems

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.

As a Front Desk Agent, you will be responsible for the following duties:

• Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.
• Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.
• Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.
• Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.
• Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.
• Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.

As a Front Desk Agent, we expect from you:

• Senior school qualification with at least 2 years experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.
• Proficient in Microsoft Office, PSMS, and other Front Office systems.
• Communicates effectively in English; additional language skills in Arabic or others are preferred.
• Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.
• Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.
• Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.

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