Front Desk Agent

Four Seasons Hotels and Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Guest Services Agent to enhance guest experiences. This role involves welcoming guests, addressing inquiries, and resolving complaints with exceptional service. The ideal candidate will have a strong customer service orientation and excellent communication skills, contributing to a positive atmosphere. The organization values employee development and offers a competitive tax-free salary, comprehensive benefits, and opportunities for career growth. Join a team committed to creating lasting impressions and delivering unparalleled service in a vibrant location.

Benefits

Competitive tax-free salary

Complimentary full-board accommodation

Access to fitness facilities

Free transportation to and from work

Medical and life insurance

Paid annual leave

Learning and development programs

Career growth opportunities

Qualifications

• At least 1 year of experience in a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Welcome and register hotel guests, establish payment methods.
• Handle guest interactions with professionalism and hospitality.

Skills

Interpersonal Skills

Communication Skills

Customer Service Orientation

Cultural Sensitivity

Job description

Job Description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect. Our team creates exceptional experiences for guests, residents, and partners through a commitment to luxury and genuine service. We believe in providing a world-class employee experience and fostering a positive company culture.

We value recognizing familiar faces, welcoming new ones, and treating everyone with kindness. Whether working, staying, living, or discovering with us, our purpose is to create lasting impressions by genuinely connecting with people and the world around us.

About the Location

The Four Seasons Resort Dubai at Jumeirah Beach features an unparalleled location, innovative luxury, and personalized service, exceeding high expectations in Dubai's competitive market. We prioritize employee development and training, offering comprehensive packages and a stable environment conducive to growth. Our resort includes five outlets—from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge—and 237 luxury rooms, including 49 suites, blending Arabic motifs with contemporary style. Dubai, the UAE's second-largest emirate, is located on the Arabian Gulf's southern shore, with a subtropical, arid climate.

What You Will Do

1. Welcome and register hotel guests, explain accommodations, and establish payment methods.
2. Check guests out, prepare and explain bills.
3. Handle guest interactions with professionalism and hospitality, accommodating special requests.
4. Assist guests with inquiries about hotel services, events, directions, etc.
5. Respond promptly and accurately to guest requests both in person and via phone.
6. Resolve guest complaints and personalize service experiences to enhance guest satisfaction.

What You Bring

• At least 1 year of experience in a luxury hotel or similar environment is preferred.
• Excellent interpersonal and communication skills.
• Cultural sensitivity and customer service orientation.
• Understanding of guest preferences and guest-centric approach.

What We Offer

• Work authorization.
• Competitive tax-free salary and service charge.
• End of service gratuity.
• Complimentary full-board accommodation in well-equipped staff housing.
• Access to fitness facilities, including gym and pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave and home leave tickets.
• Participation in social and sporting events.
• Learning and development programs.
• Career growth opportunities and international transfers.

Schedule & Hours

6 days per week, totaling 48 working hours.