Front Desk Agent

Media Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector is seeking a dynamic Front Desk Agent to provide excellent customer service to guests. This role involves ensuring memorable stays through professionalism and attention to detail, handling guest inquiries, and optimizing hotel revenue. Ideal candidates should possess a degree in hospitality, prior hotel experience, and exemplary communication skills.

Qualifications

• Previous experience in the Front Office Department of a hotel is preferred.
• Excellent written and verbal English communication skills are essential.
• Knowledge of an additional language is advantageous.

Responsibilities

• Providing prompt, courteous, and efficient service to guests.
• Monitoring rate levels and occupancy to optimize revenue.
• Processing accounts accurately from check-in to check-out.

Skills

Customer Focus

Interpersonal Skills

Problem Solving

Adaptability

Teamwork

Education

Degree in Hospitality

Tools

Opera

Job description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed and expected.
3. Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and related information to respond to guest queries.
5. Monitoring rate levels and occupancy to optimize revenue.
6. Administering Front Desk cashiering standards accurately and complying with all policies and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate posting of incidental charges using computerized Front Office systems.
8. Maintaining guest privacy by ensuring confidentiality of guest details.
9. Understanding hotel policies, procedures, and service standards, and having full knowledge of hotel facilities and events.

Skills, Education, Qualifications & Experiences

Ideally, candidates should have a degree in hospitality and previous experience in the Front Office Department of a hotel. Excellent written and verbal English communication skills, knowledge of an additional language, strong interpersonal and problem-solving abilities are essential. Proficiency in computer systems and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work well under pressure in a fast-paced environment, be a team player, and thrive in a multicultural setting are crucial. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork