Front Desk Agent

Amwaj Rotana Jumeirah Beach; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Front Desk Agent to provide exceptional customer service and manage guest experiences. The ideal candidate will be responsible for welcoming guests, handling inquiries, and ensuring efficient check-in/check-out operations. This role requires strong communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• Proven experience as a Front Desk Agent, Receptionist, or similar role.
• Proficient in Microsoft Office and hotel management software.
• Strong customer service skills with excellent communication.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle all incoming calls, emails, and inquiries.
• Manage reservations and ensure accuracy of guest information.

Skills

Customer Service

Communication

Interpersonal Skills

Multitasking

Education

High School Diploma

Certification in Hospitality

Tools

Microsoft Office

Hotel Management Software

Job description

Job Summary:
We are looking for a Front Desk Agent to join our team and be the first point of contact for our customers. The ideal candidate will welcome guests, manage reservations, and provide excellent customer service to ensure a positive experience for all visitors.

Job Responsibility:
- Greet and welcome guests in a friendly and professional manner
- Handle all incoming calls, emails, and inquiries
- Check-in and check-out guests efficiently
- Manage reservations and ensure accuracy of guest information
- Provide information about facilities, services, and local attractions
- Resolve customer complaints and issues in a timely and effective manner
- Maintain a clean and organized front desk area

Candidate Requirements:
- Proven experience as a Front Desk Agent, Receptionist, or similar role
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and hotel management software
- Strong customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- High school diploma; additional certification in hospitality is a plus