Front Desk Agent

IHG Hotels & Resorts; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Agent for its luxurious hotel. This role involves ensuring memorable first impressions for guests, managing check-ins and check-outs, and providing exceptional service. Ideal candidates are problem-solvers with excellent communication skills who thrive in a fast-paced environment. Join a diverse team and contribute to creating unique guest experiences.

Benefits

Competitive salary

Benefits to support work-life balance

Inclusive work environment

Qualifications

• Entry-level position with focus on guest relations.
• Strong communication and problem-solving abilities are essential.
• Commitment to positive guest experiences crucial.

Responsibilities

• Provide a warm welcome to guests at the front desk.
• Manage guest bookings and payments efficiently.
• Anticipate guest needs and offer personalized recommendations.

Skills

Excellent communication skills

Problem-solving skills

Fluency in the local language

Literacy and tech skills

Education

Bachelor of Business Administration (Management)

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

This job posting is for a position at a hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice, putting people at the heart of everything we do to reframe luxury hospitality for the better. Our hotels are unique, each with its own distinct outlook and story to tell.

Your Day-to-Day

First impressions count. To ensure our guests' memorable experiences start off right, we're looking for a Front Desk Agent who can make transactions seamless, offer exceptional local insights, and anticipate every request to make our guests feel at home. Your daily responsibilities will include:

• Providing a warm and memorable welcome to guests
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Managing guest bookings and payments
• Ensuring a swift check-in and check-out process
• Anticipating guest needs and offering tailored recommendations
• Assisting guests with bill issues, restaurant recommendations, and other inquiries

What We Need From You

• Excellent communication skills to handle guest concerns and compliments
• Problem-solving skills to turn issues into positive experiences
• Fluency in the local language; additional languages are a plus
• Good literacy and tech skills, including reading, writing, basic math, and computer proficiency

What We Offer

We provide our team members with everything needed to succeed, including a competitive salary and a range of benefits to support your work-life balance. We are committed to creating an inclusive environment that celebrates diversity and encourages colleagues to bring their whole selves to work. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Join us and become part of our hotel family.

Even if you don't meet every single requirement but believe you're a great fit, we encourage you to apply. Start your journey with us today!

Role Level: Entry-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: [Link]

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