Front Desk Agent

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A well-known hotel chain in Dubai seeks a guest service professional. The ideal candidate will have experience in front-office roles and excel in customer interactions. Responsibilities include welcoming guests, handling luggage, and maintaining cleanliness in areas like the lobby. Fluent English is required, with additional languages preferred. Join a dynamic team that emphasizes guest satisfaction and a friendly workplace culture.

Benefits

Free stays at all 25hours hotels

Discounts at bars and restaurants

Access to staff parties and events

Qualifications

• At least 1 year of experience in a front-office or guest services role.
• Fluent in English; other languages are a plus.
• Ability to lift and transport luggage.

Responsibilities

• Greet and welcome guests with a friendly demeanor.
• Assist guests with luggage and ensure timely handling.
• Maintain cleanliness and organization of luggage areas.

Skills

Customer satisfaction

Communication

Attention to detail

Teamwork

Proactive service

Education

Minimum Secondary School Education

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Greet and welcome guests with a warm, friendly, and professional demeanor, ensuring a positive first impression.
• Assist guests with luggage, ensuring timely and efficient handling to and from rooms.
• Escort guests to their rooms when necessary, ensuring they have all the information needed for their stay.
• Ensure that all luggage is tagged, stored, and delivered in a timely and efficient manner.
• Regularly inspect luggage storage areas to ensure they are clean, organized, and safe.
• Handle and store guests' packages with care, ensuring they are delivered promptly to the recipient.
• Bike and Trolley Maintenance & Cleaning:
• Ensure that all hotel bikes are clean, in good working condition, and ready for guest use.
• Regularly inspect, clean, and maintain trolleys to ensure they are in excellent working condition and polished daily.
• Ensure that the lobby and driveway are kept clean, organized, and welcoming for guests.
• Provide coverage for the hotel driveway, greeting guests upon arrival, assisting with luggage, and helping with the smooth flow of vehicles.
• Support the valet team by directing traffic efficiently, ensuring safe and organized vehicle management.
• Stay fully informed about the hotel’s services, amenities, local attractions, and daily events to provide accurate, up-to-date information to guests
• Offer personalized recommendations about hotel offerings, including room types, amenities, facilities, restaurant menus, and daily events.
• Be knowledgeable about local attractions, activities, and dining options, helping guests make informed decisions about things to do during their stay.
• Ensure all guest interactions are positive, warm, and personalized, focusing on creating lasting memories and providing exceptional service.
• Greet guests before they greet you, ensuring a proactive approach to service.
• Use positive body language and maintain an approachable, friendly demeanour at all times.
• Cleanliness and Hygiene Standards:
• Ensure that the hotel lobby, entrance, luggage storage areas, and driveway are kept spotless and welcoming.
• Ensure all equipment (luggage trolleys, bikes, etc.) is clean, in good working condition, and polished as per the hotel’s cleanliness standards.
• Ensure accurate documentation for luggage storage, deliveries, and guest messages as per hotel standards.
• Keep updated on daily operational information, including occupancy, arrivals, departures, VIP guests, and any special requirements or services.
• Assist with the training of new team members, showing best practices for luggage handling, guest interactions, and maintaining a welcoming environment
• Actively contribute to a positive team culture, ensuring a collaborative environment that enhances overall guest satisfaction.
• Ensure that all health, safety, fire, and hygiene policies are followed in all tasks.
• Adhere to hotel procedures regarding guest privacy, security, and the safe handling of personal information.
• Be proactive in identifying and resolving any issues or service failures that may affect guest satisfaction, ensuring they are addressed before they become problems.
• Ensure that all feedback from guests is communicated to the appropriate team members for follow-up and resolution.

Qualifications

Your personality counts more than your CV …

• Minimum Completed Secondary School Education.
• At least 1 year of hotel experience in a front-office or guest services role, preferably as a Bellman, Doorman, or related position.
• Basic computer knowledge is preferred.
• Fluent in English; additional languages such as Russian, Mandarin, or any European languages are an advantage.
• Strong communication and interpersonal skills, with a focus on customer satisfaction and the ability to anticipate guest needs.
• Well groomed, with a professional and positive attitude.
• Physically capable of lifting and transporting luggage and performing tasks that require mobility and attention to detail.
• Proactive approach to guest service and problem-solving.
• Knowledgeable about hotel services, local attractions, and transportation options.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexible, with the ability to work varying shifts, including weekends and holidays.
• Strong teamwork skills with the ability to foster a positive team environment.
• Ability to handle guest complaints or issues and ensure a resolution that maximizes guest satisfaction.
• Knowledge of fire and emergency procedures and health and safety protocols.

Additional Information

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...