Front Desk Agent

Nabors; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Stewarding Manager to lead their team in a vibrant hotel environment. This role focuses on maintaining high standards of cleanliness and safety while fostering a positive and service-oriented workplace culture. You will be responsible for supervising staff, ensuring compliance with health codes, and managing inventory effectively. If you have a passion for hospitality and a proven track record in leadership, this opportunity is perfect for you to make a significant impact in a dynamic setting.

Qualifications

• 8-10 years in a five-star hotel/restaurant with leadership experience.
• Certified in Basic Food Hygiene and a PIC Member.

Responsibilities

• Supervise stewarding staff and ensure cleanliness of kitchen areas.
• Conduct meetings and training on health and safety standards.
• Monitor expenses and improve service quality.

Skills

Leadership

Problem-solving

Attention to detail

Customer service

Communication

Education

Diploma in hotel management

Tools

HACCP system

MSDS (Material Safety Data Sheet)

Job description

Responsibilities

• Approach all encounters with guests & employees in a friendly, service-oriented manner, creating a working environment of trust and fun.
• Maintain regular attendance at department & operations meetings, which may vary according to the needs of the hotel.
• Ensure strict adherence to all Municipality Health Codes and Standards.
• Ensure a safe & healthy work environment for all guests and staff, fostering a productive operation.
• Schedule all stewarding staff (weekly, vacations, and PH). Assign/re-assign staff during shifts to areas of need. Approve any overtime when business levels are high.
• Conduct one-on-one meetings with your staff to understand them better.
• Closely monitor your leaders, delegate tasks, and provide positive and negative feedback.
• Conduct daily shift briefings and monthly communication meetings.
• Perform and train on all stewarding duties including health and safety, product equipment, and behavioral techniques.
• Update all colleague logs/files and communication boards with the assistance of your assistant.
• Supervise and ensure maintenance and cleanliness of all kitchens and back of house, including driveway ramp into basement, smoking room, and basement driveway.
• Ensure all staff on shift maintain grooming standards.
• At the start of the shift, conduct a complete walkthrough of stewarding areas with the shift supervisor to observe the status of all areas. Make notes of all items needed and follow up throughout the shift.
• Continuously walk through all areas during the shift.
• Report all accidents and unsafe areas or machinery.
• Work with culinary, banquets, catering & outlets to anticipate equipment needs.
• Attend daily catering & culinary BEO meetings to determine necessary setups for the shift.
• Ensure proper handoff to other leaders and stewards using a communication logbook.
• Ensure MSDS (Material Safety Data Sheet) binder is updated & compliant.
• Maintain payroll and all other Fairmont Hotels & Resorts standards.
• Consistently look for ways to control expenses & improve service.
• Strive to achieve your goal of CES, assisting all other F&B departments in achieving their goals through resource support and breakage awareness.
• Control breakage, waste, and spoilage by monitoring areas and correcting any observed behavior.
• Order and control inventory/stocks of all cleaning compounds.
• Participate & support the hotel’s Green Team initiatives.
• Adhere to hotel’s hygiene and HACCP standards, ensuring compliance with Standard Operating Procedures and Requirements.
• Liaise with Johnson Diversey & all other contracts for the heart of house.
• Attend Dubai Municipality Meetings and HACCP Committee Meetings, implementing the HACCP system in the hotel with the Executive Chef/Director of Culinary.
• Perform job-related duties & special projects as assigned.

Qualifications

• Should be a PIC Member.
• Certified in Basic Food Hygiene.
• Diploma in hotel management is an asset.
• At least 8-10 years of experience in a five-star international chain hotel or restaurant.
• At least two years in a similar position at an international five-star hotel/restaurant.
• Impeccable service standards and attention to detail.
• Demonstrated ability to lead people and achieve results with the team.
• Ability to effectively solve problems and make decisions in a fast-paced, high-pressure environment.
• Highly motivated, with a strong presence.