Front Desk Agent

Amman Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Desk Agent to be the first point of contact for guests. Responsibilities include managing reservations, checking in and out guests, and providing excellent customer service. The ideal candidate must have experience in a similar role, strong interpersonal skills, and proficiency in hotel management software. Join a dynamic team in a fast-paced environment.

Qualifications

• Proven experience as a Front Desk Agent or similar role.
• Excellent communication and interpersonal skills required.
• Ability to multitask and prioritize effectively.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Handle all incoming calls and inquiries.
• Check-in and check-out guests efficiently.

Skills

Excellent communication and interpersonal skills

Proficient in using office equipment

Strong customer service orientation

Ability to handle multiple tasks

Attention to detail

Problem-solving skills

Knowledge of hotel operations

Education

High school diploma

Additional certification in hospitality

Tools

Microsoft Office

Hotel management software

Job description

Job Description

Job Summary:

We are looking for a Front Desk Agent to join our team and be the first point of contact for our customers. The ideal candidate will welcome guests, manage reservations, and provide excellent customer service to ensure a positive experience for all visitors.

Job Responsibility

• Greet and welcome guests in a friendly and professional manner
• Handle all incoming calls, emails, and inquiries
• Check-in and check-out guests efficiently
• Manage reservations and ensure accuracy of guest information
• Provide information about facilities, services, and local attractions
• Resolve customer complaints and issues in a timely and effective manner
• Maintain a clean and organized front desk area
  
  

Candidate Requirements

• Proven experience as a Front Desk Agent, Receptionist, or similar role
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and hotel management software
• Strong customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• High school diploma; additional certification in hospitality is a plus
  
  

Skills

Skills:

• Excellent communication and interpersonal skills
• Proficient in using office equipment, including phone systems and computers
• Strong customer service orientation
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail and accuracy in handling bookings and reservations
• Problem-solving and conflict resolution skills
• Knowledge of administrative procedures and basic bookkeeping
• Ability to remain calm and professional in high-pressure situations
• Familiarity with hotel operations and guest services