Front Desk Agent

SLS; Dubai; On-site; AED 20,000 - 40,000; Full time

Job summary

Ein innovatives Hotel sucht einen engagierten Empfangsmitarbeiter, der Gäste herzlich willkommen heißt und sicherstellt, dass ihre Bedürfnisse erfüllt werden. In dieser Rolle sind Sie verantwortlich für den Check-in, die Bearbeitung von Anfragen und die Gewährleistung eines hohen Servicestandards. Sie arbeiten in einem dynamischen Umfeld und haben die Möglichkeit, Ihre Fähigkeiten im Kundenservice zu zeigen. Wenn Sie eine freundliche und hilfsbereite Persönlichkeit haben und gerne in einem Team arbeiten, ist dies die perfekte Gelegenheit für Sie, Teil eines erstklassigen Hotels zu werden.

Qualifications

• Mindestens 1-2 Jahre Erfahrung in einer kundenorientierten Position.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten und multitaskingfähig zu sein.

Responsibilities

• Begrüßen und einchecken von Gästen mit einem freundlichen Auftreten.
• Bearbeiten von Gästewünschen und Beschwerden innerhalb von 20 Minuten.

Skills

Kundenservice

Multitasking

Verbal und schriftliche Kommunikation

Detailorientierung

Education

High School Diploma

Tools

Computer und POS-Systeme

Job description

Actively welcome, greet and check guests in Inform guests with savvy knowledge of hotel, its services, the city, and local happenings

Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up

Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.

Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries

Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process

Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken

Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards

Ensure the correct procedure and policy standards are adhered to

Ensure all necessary supplies are available for the front desk, manage par stock and order supplies

Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.

Encourage up-selling in order to maximize rates

Ensure work areas are cleaned and maintained at all times

Qualifications

High School Diploma or equivalent required

One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel

Enter and locate work related information using computers and/or point of sale systems

Ability to spend extended lengths of time viewing a computer screen

Possess a gracious, friendly, and fun demeanor

Ability to multitask, work in a fast paced environment and have a high level attention to detail Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

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