Front Desk Agent

Millennium Hotels and Resorts MEA; Al Saadiyat Island; On-site; AED 60,000 - 120,000; Full time

Job summary

Millennium Hotels and Resorts MEA is seeking a Front Desk Agent for their Saadiyat Island location. This role focuses on delivering exceptional customer service, managing guest check-ins and check-outs, and ensuring a memorable experience for all guests. The ideal candidate will possess strong communication skills and a friendly demeanor, contributing to the hotel's reputation for excellence.

Qualifications

• Strong customer service skills are essential.
• Excellent communication abilities required.
• Ability to handle guest inquiries and resolve issues.

Responsibilities

• Efficiently handle check-in and check-out processes.
• Respond to guest inquiries and maintain guest records.
• Collaborate with departments to meet guest needs.

Skills

Customer Service

Communication

Problem Solving

Job description

As a Front Desk Agent at Millennium Residences Saadiyat Island, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.