Front Desk Agent

AccorHotel; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Ajman is looking for a Front Desk Agent to deliver exceptional guest experiences. This role involves greeting guests, managing check-in and check-out processes, and providing information about hotel services. Ideal candidates should possess strong customer service skills and previous experience in a front desk role is preferred. Join a welcoming team in a dynamic environment offering full-time employment.

Qualifications

• Previous Front Desk experience is preferred.
• Availability for various shifts including evenings, weekends, and holidays is essential.
• Computer literacy is a must.

Responsibilities

• Greet guests and facilitate smooth check-in/check-out processes.
• Handle room reservations and communicate special requests.
• Provide excellent customer service by addressing guest inquiries.

Skills

Customer service skills

Communication skills

Interpersonal skills

Teamwork

Fluency in English

Tools

Opera

Job description

Join our team as a Front Desk Agent where youll be the friendly face and welcoming voice that sets the tone for our guests stay. As the first point of contact your impeccable customer service skills and attention to detail will create a memorable and positive experience ensuring our guests feel valued from check-in to check-out.

• Greet guests upon arrival facilitate smooth check-in/check-out processes and provide information about hotel services amenities and policies.
• Handle room reservations confirm guest details assign rooms and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries concerns and requests promptly and professionally creating a positive and welcoming atmosphere.
• Process payments verify payment information and handle financial transactions accurately including cash handling and coordinating with the accounting department.
• Serve as a central point of communication relay messages between guests and other hotel departments and maintain accurate records of guest interactions and requests.

Qualifications :

• Service focused personality is essential; previous Front Desk experience is preferred
• Must be available to work a variety of shifts including mornings evenings overnights weekends holidays.
• Computer literacy a must with Opera experience is a must.
• Professional appearance and demeanor
• A passion for Guest Service and a skill for anticipating guest needs
• Ability to work in a team environment
• Strong communication and interpersonal skills required
• Ability to work under pressure and manage conflicting priorities
• Fluency in English; additional languages are a plus

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment a warm and welcoming culture excellentworking conditions and to promote the development ofall people including thosewith disabilities.

When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work :

No

Employment Type :

Full-time