Fraud Analyst - Authorization Fraud Control Unit

Rakbank; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Medical coverage

Career growth

Digital fraud projects

Inclusive work culture

Professional development

Job summary

RAKBANK is seeking a Fraud Analyst to monitor alerts, investigate fraud cases, and minimize losses while ensuring a secure banking experience for customers.

You will analyze transactions, coordinate with stakeholders, and prepare MIS reports. The role includes training peers and supporting fraud control projects, with weekend shifts to sustain 24/7 operations.

Experience in fraud monitoring, risk analysis, and payments knowledge is essential to excel in this role.

Qualifications

• Fraud Detection & Investigation
• Transaction Monitoring & Risk Analysis
• Cards & Payments Operations Knowledge
• Dispute & Chargeback Management
• Data Analysis & MIS Reporting
• Stakeholder Management
• Process Improvement Mindset
• Risk & Compliance Awareness

Responsibilities

• Monitor transaction and non-transaction alerts to identify and respond to potential fraud incidents.
• Investigate suspicious card activities and take appropriate preventive and corrective actions.
• Contact customers to verify suspicious transactions and ensure timely resolution.
• Process fraud and dispute cases within agreed timelines while minimizing financial losses.
• Prepare fraud investigation reports, MIS dashboards, and analytical insights for management review.
• Liaise with card schemes, acquirers, law enforcement agencies, and internal stakeholders on fraud-related matters.
• Support fraud prevention initiatives, process enhancements, and operational efficiency improvements.
• Participate in User Acceptance Testing (UAT), business continuity exercises, and fraud control projects.
• Train and mentor new team members on fraud monitoring procedures and best practices.
• Work in shifts, including weekends and public holidays, to support 24/7 fraud monitoring operations.

Skills

Fraud Detection & Investigation

Transaction Monitoring & Risk Analysis

Cards & Payments Operations Knowledge

Dispute & Chargeback Management

Data Analysis & MIS Reporting

Stakeholder Management

Process Improvement Mindset

Risk & Compliance Awareness

Education

Bachelor's degree in Business, Finance, Banking, or a related field

Job description

Job Description:

Job Description

At RAKBANK, we're committed to safeguarding our customers, assets, and payment ecosystems through robust fraud prevention and risk management practices. As a Fraud Analyst, you will play a critical role in monitoring suspicious activities, investigating fraud cases, minimizing losses, and ensuring a secure banking experience for our customers.

What You'll Be Doing

• Monitor transaction and non-transaction alerts to identify and respond to potential fraud incidents.
• Investigate suspicious card activities and take appropriate preventive and corrective actions.
• Contact customers to verify suspicious transactions and ensure timely resolution.
• Process fraud and dispute cases within agreed timelines while minimizing financial losses.
• Prepare fraud investigation reports, MIS dashboards, and analytical insights for management review.
• Liaise with card schemes, acquirers, law enforcement agencies, and internal stakeholders on fraud-related matters.
• Support fraud prevention initiatives, process enhancements, and operational efficiency improvements.
• Participate in User Acceptance Testing (UAT), business continuity exercises, and fraud control projects.
• Train and mentor new team members on fraud monitoring procedures and best practices.
• Work in shifts, including weekends and public holidays, to support 24/7 fraud monitoring operations.

What We're Looking For

• Bachelor's degree in Business, Finance, Banking, or a related field.
• Experience in Fraud Monitoring, Cards Operations, Risk Management, or Financial Crime functions.
• Knowledge of card fraud trends, dispute handling, transaction monitoring, and fraud investigations.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate effectively with customers, regulators, law enforcement agencies, and internal stakeholders.
• Experience in preparing reports, MIS, and performance metrics.
• Familiarity with payment card industry regulations and fraud prevention controls is an advantage.

What You Should Have

• Fraud Detection & Investigation
• Transaction Monitoring & Risk Analysis
• Cards & Payments Operations Knowledge
• Dispute & Chargeback Management
• Data Analysis & MIS Reporting
• Stakeholder Management
• Process Improvement Mindset
• Risk & Compliance Awareness

What's In It For You

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Exposure to fraud risk management and payment security practices.
• Opportunities to work on digital fraud prevention initiatives and process enhancements.
• Inclusive and collaborative work environment.
• Professional development and career growth opportunities.
• Opportunity to contribute to safeguarding customer trust and strengthening the bank's risk controls.

Requirements: