Fraud Analyst

Edenred; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Edenred is seeking a Fraud Investigator to focus on early-stage fraud detection, reviewing suspicious cases and identifying red flags across customer and transaction data. You will support investigations, document findings, and coordinate with internal teams and law enforcement when needed.

Maintain accurate case logs for audits and reporting. The role emphasizes compliance with internal SOPs, regulatory requirements and AML/KYC obligations, with daily collaboration across Operations, Customer

Qualifications

• Bachelor's degree is required, preferably in Finance, Economics, Accounting, Business, Risk Management, or a related field.
• Minimum 2 years of relevant working experience within a Compliance, Fraud, Financial Crime, or Risk function.
• Work on a 5-day working week with rotational weekend shift availability to ensure continuous monitoring coverage.
• Exposure to fraud investigations, transaction monitoring, card or payment fraud, or financial crime operations is strongly preferred.
• Strong analytical and problem-solving skills with the ability to assess complex scenarios and large data sets.

Responsibilities

• Perform early-stage review and investigation of suspected fraud cases.
• Execute first-level fraud operations activities including case intake and data gathering.
• Review customer applications, transaction behavior, documents, and supporting evidence to identify red flags.
• Support investigations and conduct initial fact finding across reported alerts to establish facts.

Skills

Analytical thinking

Communication skills

Attention to detail

Excel

Education

Bachelor's degree in Finance/Economics/Accounting/Business

Tools

Microsoft Excel

Job description

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

The Role

This position focuses on early stage fraud detection, reviewing suspicious cases and identifying red flags across customer and transaction data. You'll support investigations, document findings in line with internal and regulatory standards, and coordinate with internal teams and law enforcement when needed. The role also involves maintaining accurate case logs and evidence records to support audits and reporting.

Responsibilities

Fraud Investigation & Mitigation

• Perform early-stage review and investigation of suspected fraud cases received from internal teams, partners, banks, merchants, customers, and third-party vendors.

• Execute first-level fraud operations activities including case intake, data gathering, and escalation of suspicious activities to Fraud Analysts or Compliance teams as appropriate.

• Review customer applications, transaction behavior, documents, and supporting evidence to identify red flags, inconsistencies, forgery, impersonation, or misuse.

• Support investigations and conduct initial fact finding across reported and system-generated alerts to establish facts.

Regulatory Compliance

• Assist in the preparation of internal escalation form in line with internal policies.

• Ensure all investigations are documented in accordance with internal SOPs, audit standards, and regulatory requirements.

• Work closely with Operations, Customer Support, and external law-enforcement agencies on fraud matters.

• Support responses to regulatory inquiries, audits, and internal reviews related to fraud cases.

• As part of the Compliance function, support licensing requirements, AML/KYC obligations, consumer duty requirements, and the review of regulatory disclosures, ensuring compliance with applicable laws, regulations, and regulatory expectations.

Management Information & Data Analysis

• Maintain accurate case registers, investigation logs, and evidence repositories.

Your Profile

Educational Background

Bachelor's degree is required, preferably in Finance, Economics, Accounting, Business, Risk Management, or a related field.

Qualifications

• Minimum 2 years of relevant working experience within a Compliance, Fraud, Financial Crime, or Risk function.

• Work on a 5-day working week with rotational weekend shift availability to ensure continuous monitoring coverage

• Exposure to fraud investigations, transaction monitoring, card or payment fraud, or financial crime operations is strongly preferred.

• Good attention to detail and ability to follow defined procedures, identify anomalies, and escalation concerns appropriately

• Prior experience in a bank, fintech, payments, or regulated financial services environment is an advantage.

• Strong analytical and problem-solving skills with the ability to assess complex scenarios and large data sets.

• Good working knowledge of Microsoft Excel (filters, pivots, lookups, data analysis, reporting).

• Strong verbal and written communication skills in English.

• Certifications (Preferred, Not Mandatory)

• Professional certifications are an advantage, including:

• CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), ICA Certifications, CAMI / GoAML / related financial crime programs.