Franchise Supply Officer

Star Services LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Guest Relations professional. This role is pivotal in ensuring exceptional guest experiences, requiring a blend of administrative skills and a passion for high-end service. You will interact with guests, manage pre-arrival arrangements, and coordinate special experiences, all while maintaining the highest grooming standards. If you thrive in a dynamic environment and possess the ability to communicate fluently in multiple languages, this opportunity is perfect for you. Join a team where your contributions will enhance the luxury experience for every guest.

Qualifications

• Previous experience in Front Office or Guest Services is essential.
• Must have luxury hotel experience and be fluent in English and Chinese.

Responsibilities

• Balance administrative tasks with luxury guest interactions.
• Coordinate special occasion experiences and manage guest feedback.

Skills

Guest Relations

Communication Skills

Microsoft Office Suite

Attention to Detail

Fluency in English

Fluency in Chinese

Luxury Service Standards

Education

College diploma in hotel management

Tools

Opera PMS

Messagebox

Anantara App

Job description

Previous Guest Relations experience in a luxury service environment.

Responsibilities

• Well spoken and attention to highest grooming standards.
• English and other European languages are an advantage.
• Strong skills in using Microsoft Office and other systems (Outlook, Word, PowerPoint, Excel, Opera PMS, Messagebox, Anantara App).
• Required to work independently.
• Able to balance workload between administrative tasks and guest interaction on a luxury level (e.g. pre-arrival arrangements and guest communication, arrival amenity preparation, coordinating special occasion experiences, receiving guest feedback through direct contact and courtesy calls, and more).
• Reporting to a Guest Experience Manager and working closely with Butlers.
• Able to support Reception tasks when needed.

Qualifications

• College diploma in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Luxury hotel experience is a must.
• Experience with Front Office Systems.
• Must be fluent in written and spoken English and Chinese.

Additional Information

Relocate to remote area.