Franchise Manager - QSR

Independent Food Company; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality company in the UAE is seeking a Franchisee Manager responsible for the planning and management of franchising operations. The role encompasses franchise marketing, selection, training, and providing ongoing support to franchisees to drive success across multiple locations.

Qualifications

• Experience in franchise management and development.
• Strong financial acumen and marketing skills.
• Proven ability to negotiate and manage relationships.

Responsibilities

• Plan and manage the franchising business, developing new opportunities.
• Oversee the entire franchisee lifecycle from selection to support.
• Develop and deliver training programs for franchisees.

Skills

Marketing Strategy

Franchise Development

Financial Monitoring

Negotiation

Training & Development

Job description

Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Switch, Parker’s, Grind, Somewhere, and Public.

Roles & Responsibilities:

The Franchisee Manager will be responsible for planning and managing the franchising business of the company, developing franchising opportunities, and providing continuous support to franchisees to ensure the overall success of both the franchisor and franchisees.

1. Franchise Opportunity Marketing
   • Prepare and execute the marketing strategy for the company’s franchise opportunities to attract new franchisees.
   • Develop and monitor the budget for franchise development, ensuring financial targets are met.
2. Franchisee Identification, Selection, and Development
   • Research potential markets for new franchise launches and advise the CEO/Board on opportunities.
   • Identify and explore potential franchisees in selected markets.
   • Screen potential franchisees by analyzing investment requirements, potential, financials, experience, and vision.
   • Negotiate terms and finalize agreements with franchisees.
   • Oversee the launch and development of franchisees according to agreed terms.
3. Franchisee Management
   • Assist in developing franchise business plans.
   • Monitor financial performance and KPIs to ensure revenue targets are met.
   • Act as the main contact between franchisees and the franchisor, addressing issues promptly.
   • Support daily franchise operations including standards, stock, customer relations, staffing, finances, and expansion.
   • Ensure deployment of company systems and processes at franchise locations.
   • Develop sales and marketing tools and promotional activities to support franchise growth.
   • Maintain brand consistency across all franchise communications and marketing.
   • Develop and conduct franchise audits.
   • Ensure compliance with legal and statutory policies, including franchise agreement renewals and fee collections.
4. Franchisee Training & Development
   • Develop and deliver training programs for franchisees and their staff.
   • Ensure staff are trained to deliver service aligned with company policies.