Franchise Manager

Key Responsibilities:

1. Franchise Development
   • Identify and assess new market opportunities for franchise expansion.
   • Recruit, evaluate, and onboard prospective franchisees.
   • Lead contract negotiations and finalize franchise agreements.
   • Support new franchisees with site selection, store setup, and launch.
2. Franchise Operations
   • Conduct regular store and market visits to uphold brand and operational standards.
   • Provide ongoing operational support and swiftly address franchisee concerns.
   • Track key performance indicators, including sales, profitability, and customer experience.
3. Financial Management
   • Work closely with franchisees to optimize buying budgets and inventory efficiency.
   • Guide franchisees on cost control measures and pricing strategies.
   • Ensure timely collection of franchise fees and financial commitments.
   • Analyze financial data and offer strategic recommendations for improved performance.
4. Brand Image & Marketing
   • Ensure franchisees uphold brand identity, visual merchandising, and operational excellence.
   • Collaborate with franchisees to execute marketing strategies in alignment with brand objectives.
   • Work with the marketing team to drive brand awareness at local and regional levels.
   • Evaluate marketing initiatives and promotions, providing insights for improvement.
5. Training & Support
   • Develop and conduct training programs for franchisees and their teams.
   • Offer guidance on inventory management, operational efficiencies, and customer engagement.
6. Relationship Management
   • Foster strong partnerships with franchisees to enhance collaboration and loyalty.
   • Act as the key liaison between franchisees and the corporate office.
   • Organize regular meetings, updates, and knowledge-sharing sessions.
7. Strategic Growth
   • Contribute to long-term strategic planning and business expansion.
   • Stay informed on industry trends, competitor activities, and market developments.
   • Provide senior management with insights and recommendations for continuous growth.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree is a plus).
• Proven experience in franchise management, retail operations, or business development.
• Strong knowledge of franchise laws, regulations, and contracts.

Skills and Competencies:

• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Leadership skills with the ability to manage and inspire franchisees.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in MS Office Suite, CRM software, and budgeting tools.

KPIs (Key Performance Indicators):

• Franchisee satisfaction scores.
• Growth in franchise network and revenue.
• Compliance with brand standards.

We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.