Franchise Hotel - Wellness Experience Agent

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Dubai is seeking an experienced receptionist to deliver exceptional guest service, manage reservations, and assist with billing. The ideal candidate has at least 3 years of experience in a luxury environment, strong communication skills, and familiarity with booking systems. Join us to be part of a supportive hotel family where your contributions are valued and recognized.

Benefits

Competitive salary

Wide range of benefits

Inclusive team culture

Qualifications

• Minimum 3 years’ experience as a receptionist in luxury hospitality, spa, or wellness environment.
• Strong knowledge of spa and fitness services is an advantage.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome all guests in a warm, professional, and attentive manner.
• Manage reservations for spa treatments, fitness sessions, and wellness programs.
• Assist with guest check-in/check-out, billing, and payment processing.

Skills

Guest Engagement & Service Orientation

Communication & Interpersonal Skills

Sales & Upselling Ability

Attention to Detail & Accuracy

Team Collaboration

Tools

Microsoft Office

Booking/Reservation Systems

Spa Software

Job description

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Guest Journey & Service

• Welcome all guests in a warm, professional, and attentive manner.
• Manage reservations for spa treatments, fitness sessions, and wellness programs.
• Confirm, modify, or cancel bookings promptly and accurately.
• Provide information on spa services, fitness programs, membership options, and promotions.
• Assist with guest check-in/check-out, billing, and payment processing.
• Handle guest inquiries, feedback, and complaints professionally, escalating when necessary.

Operational Support

• Ensure the reception and lounge areas are clean, welcoming, and guest-ready.
• Coordinate daily schedules with therapists, fitness instructors, and attendants.
• Maintain accurate guest records, treatment logs, and reporting systems.
• Ensure compliance with SOPs for booking, cash handling, and data entry.
• Support the Spa Supervisor in administrative tasks and operational reporting.

Sales & Business Contribution

• Promote spa treatments, wellness programs, and fitness services to maximize bookings.
• Upsell and cross-sell wellness packages, memberships, and seasonal promotions.
• Drive retail sales by recommending products aligned with guest needs.
• Assist in achieving monthly revenue and sales targets.

Qualifications & Skills

• Minimum 3 years’ experience as a receptionist in luxury hospitality, spa, or wellness environment.
• Strong knowledge of spa and fitness services is an advantage.
• Excellent communication and interpersonal skills.
• Proficiency in booking/reservation systems and Microsoft Office; spa software experience preferred.
• Professional grooming and guest-centric attitude.
• Multilingual skills are an advantage.

Core Competencies

• Guest Engagement & Service Orientation
• Communication & Interpersonal Skills
• Sales & Upselling Ability
• Attention to Detail & Accuracy
• Team Collaboration

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.