Franchise Hotel - Waiter/Waitress - Th8 Palm Hotel, Vignette Collection

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and story to tell.

[daytoday]

• Greet guests and present them with the menu.
• Inform guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and try to upsell.
• Take food and beverage orders from the guest on the order taking pads.
• Accept payments, issuing receipts, returning change.
• Perform basic cleaning tasks as needed or directed by supervisor/manager.
• Fill in for absent staff as needed in any of the F&B areas within the hotel.
• Punch the order on the POS machine and enter any special requirements made by the guest while ordering.
• Communicate to the guest and provide assistance with their queries.
• Work as a team to complete all job tasks in a timely manner.
• Observe guests and ensure their satisfaction with the food and service.
• Promptly respond to guests with any additional requests.
• Maintain proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Properly open and pour wine at the table.
• Adhere to grooming and appearance standards consistently.
• Understand and communicate products and services available at the resort.
• Have some familiarity with basic cooking knowledge and complete menu knowledge for their restaurant/area.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.
• Adhere to Hotel’s Hygiene and HACCP standards and ensure Standard Operating Procedures and Requirements are fully met.
• Other tasks as assigned.

[requirements]

• Excellent communication skills in English, both written and verbal.
• Trustworthy with attention to detail and high levels of accuracy in their work.
• Pro-active and energetic with a positive 'can do' attitude.
• Ability to multi-task with prioritization skills.
• Knowledge of the products/items selling in the outlet.
• Proficient in the use of Micros.

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.