Franchise Hotel - Training and Quality Coordinator

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A premier hospitality management firm located in Dubai is seeking a Training Coordinator. This role involves coordinating training sessions, maintaining the Learning Management System, and ensuring the smooth execution of training operations. The ideal candidate should have a Bachelor's Degree and a minimum of 1 year of experience in hospitality training. We offer competitive salaries and a culture that values diversity and inclusion.

Benefits

Competitive salary

Comprehensive benefits package

Inclusive workplace culture

Qualifications

• Minimum of 1 year background in hospitality Training and Quality.
• Experience in LMS administration and training logistics.

Responsibilities

• Coordinate training sessions including scheduling and arrangements.
• Administer and maintain the Learning Management System.
• Generate and maintain training reports and databases.
• Support the onboarding process and manage communication around training programs.

Skills

Strong admin and organizational skills

Confidentiality in HR matters

Education

Bachelor’s Degree in Human Resources/Organizational Development

Job description

Overview

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Role: Training Coordinator

The Training Coordinator provides comprehensive coordination and administrative support to the Training and Quality function, with a strong focus on Learning Management System (LMS) administration, training database management, reporting, and logistics. This role ensures the smooth execution of training operations, certification processes, and supports digital learning initiatives across TFG Hospitality.

Key Responsibilities

• Coordinate training sessions, including scheduling, venue arrangements, attendance tracking, and preparation of training materials.
• Administer and maintain the Learning Management System (LMS), including user uploads, course assignments, reporting, troubleshooting, and learner follow-ups.
• Generate and maintain training reports, dashboards, and databases to support departmental KPIs, compliance tracking, and management insights.
• Support the onboarding process through system updates, orientation logistics, and induction scheduling.
• Manage administrative tasks, including ordering training supplies, printing materials, and preparing completion certificates.
• Maintain a central database of all training records, attendance, evaluations, and certifications.
• Liaise with property training teams and departmental trainers to align training calendars and attendance records.
• Manage communication and engagement around training programs (e.g., emailers, posters, intranet updates).
• Monitor completion of e-learning courses and follow up with participants and managers on outstanding requirements.
• Provide general administrative and operational support to the L&D team to ensure effective delivery of all training initiatives.

Qualifications

• Bachelor’s Degree or similar qualification in Human Resources/Organizational Development or related field is required
• Strong admin and organizational skills
• Minimum of 1 year background in hospitality Training and Quality
• Ability to maintain confidentiality to the extent possible in all Human Resources related matters

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.