Franchise Hotel - Telephone Operator - Russian Speaker

InterContinental Hotels Group; Dubai; On-site; AED 45,000 - 80,000; Full time

Job summary

Ein innovatives Hotelkonzept sucht leidenschaftliche Gastgeber, die den Gästen ein unvergessliches Erlebnis bieten. In dieser Rolle sind Sie das Herzstück des Service, das dafür sorgt, dass jeder Anruf und jede Bestellung mit höchster Sorgfalt behandelt wird. Sie bringen Ihre Kommunikationsfähigkeiten und Ihre organisatorische Kompetenz ein, um sicherzustellen, dass die Gäste jederzeit zufrieden sind. Mit einem Fokus auf nachhaltige Praktiken und einem unterstützenden Teamumfeld bietet dieses Unternehmen eine hervorragende Gelegenheit, Ihre Karriere in der Hotellerie voranzutreiben und Teil einer dynamischen Gemeinschaft zu werden.

Benefits

Wettbewerbsfähiges Gehalt

Diverse und inklusive Teams

Kultur des Vertrauens und der Unterstützung

Qualifications

• 8-12 Jahre Erfahrung in der Hospitality-Branche.
• Zertifizierung im Supply Chain Management oder ähnlichem von Vorteil.

Responsibilities

• Professionelle Beantwortung von Anrufen und Bearbeitung von Gästewünschen.
• Koordination und Lieferung von Speisen und Getränken an die Zimmer der Gäste.

Skills

Kommunikation

Organisation

Kundenorientierung

Teamarbeit

Multitasking

Kreativität

Analytisches Denken

Logisches Denken

Education

Bachelor in Hospitality

Bachelor in Business Administration

Tools

Hotelreservierungssoftware

Job description

About Us

Join voco hotels, where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. We seek individuals with character as vibrant as our hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

Day-to-Day Responsibilities

1. Answering Calls: Professionally and courteously answer incoming room service calls, promptly addressing guest inquiries, requests, and concerns. Maintain a high level of telephone etiquette.
2. Order Management: Accurately take room service orders, confirming details such as menu items, requests, and delivery preferences. Relay orders promptly to the kitchen or relevant teams.
3. Call Transfers: Transfer calls effectively to appropriate departments or individuals, ensuring accurate communication and record-keeping.
4. Menu Knowledge: Be familiar with the room service menu, ingredients, preparation times, and promotions to provide accurate recommendations and answer inquiries.
5. Guest Assistance: Assist guests with inquiries about room service, hotel amenities, and dietary or service requests.
6. Follow-Up: Follow up with guests to confirm satisfaction with orders and address additional needs.
7. Delivery of Food: Coordinate and participate in delivering food and beverages to guest rooms, ensuring promptness and presentation standards.
8. Mise en Place: Assist in setting up and maintaining the mise en place for room service operations, organizing trays, cutlery, napkins, and condiments.

Minimum Requirements

Educational Qualifications:	Bachelor’s Degree in Hospitality, Business Administration, or related field.
Experience:	8 to 12 years in hospitality industry.
Skills & Competencies:	Excellent communication, organization, customer orientation, teamwork, multitasking, creativity, analytical focus, logical reasoning.
Additional Qualifications:	Certification in supply chain management or similar.
Languages:	Fluent English.
Software Proficiency:	Hotel reservations software.
Travel & Location:	Willingness to work on Dubai's World Islands, Dubai; very essential.

Benefits

We provide everything needed to succeed, including a competitive salary and benefits aimed at supporting your best work life. We foster inclusive teams that celebrate diversity and encourage authenticity. We are an equal opportunity employer committed to a culture of trust, support, and acceptance. Join us and become part of our hotel family.