Franchise Hotel - Telephone Operator - Russian/Arabic Speaker

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization in Dubai seeks a Room Service Manager to oversee the coordination and delivery of room service operations, ensuring guest satisfaction through exceptional service. Candidates must have extensive experience in hospitality, strong communication skills, and a bachelor's degree in a related field. This role offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive salary

Comprehensive benefits package

Inclusive work environment

Qualifications

• Minimum 8 to maximum 12 years of experience in hospitality.
• Certification in Supply Chain Management or similar is preferred.
• Fluency in English is required.

Responsibilities

• Professionally answer and manage incoming room service calls.
• Accurately take room service orders and confirm details.
• Deliver food and beverages to guest rooms ensuring quality.
• Assist with general inquiries about room service and hotel amenities.

Skills

Excellent Communication Skills

Excellent Organization Skills

Customer Orientation

Teamwork

Adaptability to New Ways of Working

Multitasking Ability

Creativity & Innovation

Analytical Focus

Logical Reasoning

Education

Bachelor's Degree in Hospitality, Business Administration or related

Tools

Hotel Reservations Software

Job description

[aboutus]

Join voco hotels, where each hotel has its own unique charm, and our thoughtful hosts create a home away from home. We are on a journey towards a sustainable future, treating the planet with the same care we give our guests. We seek individuals with character as vibrant as our hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

Day-to-Day Responsibilities

1. Answering Calls: Professionally and courteously answer incoming room service calls, addressing guest inquiries, requests, and concerns promptly while maintaining high telephone etiquette.
2. Order Management: Accurately take room service orders, confirming details such as menu items, special requests, and delivery preferences, and relay them promptly to the kitchen or relevant teams.
3. Call Transfers: Effectively transfer calls to appropriate departments or individuals, ensuring accurate communication and record-keeping.
4. Menu Knowledge: Maintain thorough knowledge of the room service menu, including ingredients, preparation times, and promotions, to provide accurate recommendations and answer inquiries.
5. Guest Assistance: Assist guests with general inquiries about room service, hotel amenities, and specific dietary or service requests.
6. Follow-Up: Follow up with guests to confirm satisfaction with orders and address additional needs.
7. Delivery of Food: Coordinate and participate in delivering food and beverages to guest rooms, ensuring promptness, accuracy, and presentation standards.
8. Mise en Place: Assist in setting up and maintaining the necessary items for room service operations, such as trays, cutlery, napkins, and condiments.

Requirements

Pre-requisites:	Behavioral Competencies:
Educational Qualifications: Bachelor's Degree in Hospitality, Business Administration or related.	· Excellent Communication Skills · Excellent Organization Skills · Customer Orientation · Teamwork · Adaptability to New Ways of Working · Multitasking Ability · Creativity & Innovation · Analytical Focus · Logical Reasoning
Years of Experience:	Minimum 8, Maximum 12 years
Industries Acceptable From:	Hospitality
Role Specific Qualifications & Training:	Certification in Supply Chain Management or similar
Languages Required:	Fluent English
Computer & Software Proficiency:	Experience with Hotel Reservations Software
Driving License:	N/A
Travel Availability / Flexibility:	Willing to work at World Islands – Dubai / Very Essential
Work Relationships:	Internal: Executive Committee External: Suppliers/Vendors

Benefits

We provide our team with everything needed to succeed, including a competitive salary and a comprehensive benefits package. We foster an inclusive environment where diversity is celebrated, and everyone is encouraged to bring their whole selves to work. We are an equal opportunity employer committed to trust, support, and acceptance, welcoming individuals from all backgrounds and perspectives. Join us and become part of our hotel family.