Franchise Hotel - Telephone Operator - Russian/Arabic Speaker

InterContinental Hotels Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join their vibrant team. This role involves providing exceptional service by answering room service calls, managing orders, and ensuring guest satisfaction. With a focus on genuine hospitality, you will assist guests with inquiries and coordinate food deliveries, all while maintaining the highest standards of service. Join a forward-thinking company that values creativity, teamwork, and a commitment to excellence, and become part of a supportive hotel family that celebrates diversity and inclusion.

Benefits

Competitive Salary

Inclusive Work Environment

Career Development Opportunities

Employee Discounts

Health and Wellness Programs

Qualifications

• Bachelor's degree in Hospitality or related field required.
• 8-12 years of experience in the hospitality industry.

Responsibilities

• Answer incoming room service calls and address guest inquiries.
• Coordinate the delivery of food and beverages to guest rooms.
• Assist guests with general inquiries about hotel amenities.

Skills

Excellent Communication Skills

Excellent Organization Skills

Customer Orientation

Teamwork

Multitasking

Creativity & Innovation

Education

Bachelor’s Degree in Hospitality

Business Administration

Tools

Hotel Reservations Software

Job description

[aboutus]

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

[daytoday]

Answering Calls:
Professionally and courteously answer incoming room service calls, promptly addressing guest inquiries, requests, and concerns. Ensure a high level of telephone etiquette is always maintained.

Order Management:
Accurately take room service orders, confirming all details such as menu items, special requests, and delivery preferences. Ensure orders are promptly relayed to the kitchen or relevant teams for preparation.

Call Transfers:
Effectively transfer calls to the appropriate departments or individuals when required, ensuring accurate communication and maintaining records of call transfers.

Menu Knowledge:
Stay thoroughly familiar with the room service menu, including ingredients, preparation times, and promotions, to provide accurate recommendations and answer guest inquiries.

Guest Assistance:
Assist guests with general inquiries about room service offerings, hotel amenities, and any specific dietary or service requests.

Follow-Up:
Ensure timely follow-up with guests to confirm their satisfaction with delivered orders and address any additional needs.

Delivery of Food:
Coordinate and participate in the delivery of food and beverages to guest rooms, ensuring all items are delivered promptly, accurately, and in compliance with hotel presentation standards.

Mise en Place:
Assist in setting up and maintaining the mise en place for room service operations, including organizing trays, cutlery, napkins, condiments, and other essentials to ensure efficient service.

Answering Calls:
Professionally and courteously answer incoming room service calls, promptly addressing guest inquiries, requests, and concerns. Ensure a high level of telephone etiquette is always maintained.

Order Management:
Accurately take room service orders, confirming all details such as menu items, special requests, and delivery preferences. Ensure orders are promptly relayed to the kitchen or relevant teams for preparation.

Call Transfers:
Effectively transfer calls to the appropriate departments or individuals when required, ensuring accurate communication and maintaining records of call transfers.

Menu Knowledge:
Stay thoroughly familiar with the room service menu, including ingredients, preparation times, and promotions, to provide accurate recommendations and answer guest inquiries.

Guest Assistance:
Assist guests with general inquiries about room service offerings, hotel amenities, and any specific dietary or service requests.

Follow-Up:
Ensure timely follow-up with guests to confirm their satisfaction with delivered orders and address any additional needs.

Delivery of Food:
Coordinate and participate in the delivery of food and beverages to guest rooms, ensuring all items are delivered promptly, accurately, and in compliance with hotel presentation standards.

Mise en Place:
Assist in setting up and maintaining the mise en place for room service operations, including organizing trays, cutlery, napkins, condiments, and other essentials to ensure efficient service.

[requirements]

FUNCTIONAL PRE-REQUISITIES:	BEHAVIOURAL COMPETENCIES:
Educational Qualifications: 1	Bachelor’s Degree in Hospitality, Business Administration OR related.	·Excellent Communication Skills ·Excellent organization skills ·Customer Orientation ·Team work ·New ways of working ·Multitasking ·Creativity & Innovation ·Analytics Focus ·Logical reasoning
Years of Experience:	Max – 12/Min - 8
Industries Acceptable From:	Hospitality
Role Specific Qualifications & Training:	Certification in supply chain management OR similar
Languages Required:	Fluent English
Computer and Software Proficiency:	Hotel Reservations Software
Driving License:	NA
Travel Availability / Time Flexibility:	World Islands – Dubai / Very Essential
Work Relationships:	Internal: Executive Committee External: Suppliers/Vendors

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.