Franchise Hotel - Night Auditor

InterContinental Hotels Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join an innovative hotel chain focused on sustainability and genuine hospitality. As part of a vibrant team at voco hotels, you'll engage with guests, ensuring their comfort and satisfaction while managing essential financial and operational tasks. This role offers the chance to thrive in a supportive environment, where your contributions are valued and recognized. If you have a passion for hospitality and a commitment to excellence, this is the perfect opportunity to grow your career in the hotel industry.

Benefits

Competitive Salary

Diversity and Inclusion Initiatives

Supportive Work Environment

Qualifications

• 1+ years of experience in hotel front desk operations or accounting.
• Proficient in computer systems and accounting software.

Responsibilities

• Check guests in and out, addressing their needs and complaints.
• Conduct nightly audits of hotel transactions for accuracy.
• Maintain organized records of transactions and incidents.

Skills

Communication Skills

Customer Service Skills

Accounting Software Proficiency

Computer Systems Proficiency

Tools

Hotel Management System

Job description

About Us

Join voco hotels, where every hotel has its unique charm, and our thoughtful hosts create a home away from home. We are on a journey towards a sustainable future, treating the planet with the same care as our guests. We seek individuals with character as vibrant as our hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

Day-to-Day Responsibilities

1. Guest Services: Check guests in and out, provide information about the hotel and local area, and address guest needs or complaints.
2. Financial Reporting: Conduct nightly audits of hotel transactions, including room rates, taxes, and additional charges to ensure accuracy.
3. Account Reconciliation: Prepare and review financial reports, ensuring all transactions are correctly recorded and balanced.
4. Data Entry: Input and update guest information and reservations into the hotel management system.
5. Security Checks: Monitor hotel security, ensuring guest safety and compliance with emergency procedures.
6. Communication: Coordinate with other departments, such as housekeeping and maintenance, to resolve issues promptly.
7. Inventory Management: Assist with inventory control and ordering supplies as needed.
8. Record Keeping: Maintain organized records of all transactions, complaints, and incidents during the shift.

Requirements

• Experience: Previous experience in hotel front desk operations or accounting is preferred.
• Skills: Strong communication and customer service skills; proficiency in computer systems and accounting software.
• Availability: Must be able to work overnight shifts, including weekends and holidays.
• Years of Experience: 1 year and above.
• Languages Required: English.

Benefits

We provide everything needed for your success, including a competitive salary and a wide range of benefits to support your best work life. We foster inclusive teams that celebrate diversity and encourage colleagues to bring their whole selves to work. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Join us and become part of our hotel family.