Franchise Hotel - Lobby Hostess

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Lobby Hostess to deliver a warm welcome to guests and visitors. The role involves managing guest flow in the lobby and ensuring a seamless arrival and departure experience. The ideal candidate will have experience in a customer-facing role, excellent communication skills, and a strong sense of hospitality. This position offers an opportunity to grow in a luxurious environment and be part of an iconic hospitality landmark.

Benefits

Competitive salary

Wide range of benefits

Equal opportunity employer

Qualifications

• Previous experience in a customer-facing or hostess role within a hotel or upscale environment.
• Fluent in English; knowledge of additional languages is an asset.
• Strong sense of hospitality and guest engagement.

Responsibilities

• Greet guests and visitors in a friendly manner.
• Coordinate with Front Office and Concierge teams for guest journeys.
• Monitor lobby traffic and anticipate guest needs.

Skills

Excellent verbal communication

Interpersonal skills

Customer service

Polished appearance

Job description

Overview

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice, putting people at the heart of everything we do to reframe luxury hospitality for the better. Our hotels are unique with distinct outlooks and stories to tell.

Be part of an iconic hospitality landmark.

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development features 1,004 guestrooms, 8 dining destinations, 3 outdoor swimming pools, panoramic views, and a range of world-class amenities, offering an unparalleled hospitality experience.

Designed by the award-winning NORR Group, Ciel has garnered industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This recognition establishes Ciel as a landmark development and symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team brings decades of experience from renowned hotel brands, with deep knowledge of the Dubai and GCC markets. We offer tailored solutions to maximize efficiency, drive revenue, and enhance guest satisfaction across hotel management operations.

We are dedicated to building long-term partnerships with our clients. By leveraging global insights, regional expertise, and a strong operational foundation, we ensure every aspect of your hotel is managed with precision and care to optimize performance and deliver sustainable growth.

Role Overview

The Lobby Hostess is the first point of contact for guests and visitors arriving at the hotel. This role delivers a warm, professional welcome, manages guest flow in the lobby, and ensures a seamless arrival and departure experience. The Lobby Hostess shapes first impressions and reflects the hotel’s commitment to personalized service and luxury hospitality.

Responsibilities

• Greet guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby.
• Offer directions, seating guidance, check-in assistance, and general hotel information.
• Coordinate with Front Office and Concierge teams to ensure a smooth guest journey.
• Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments.
• Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement.
• Escort guests to desired areas as appropriate (reception, concierge, elevators, meeting points).
• Maintain cleanliness, organization, and presentation standards in the lobby area.
• Handle guest queries, requests, and complaints professionally, escalating when needed.
• Support guest recognition efforts by learning regular guests’ names and preferences.
• Stay updated on hotel events, F&B promotions, and local attractions to assist guest inquiries.

Qualifications

• Previous experience in a customer-facing or hostess role within a hotel or upscale environment.
• Excellent verbal communication and interpersonal skills.
• Professional grooming, polished appearance, and confident presence.
• Fluent in English; knowledge of additional languages is an asset.
• Ability to remain calm, attentive, and courteous in a fast-paced setting.
• Strong sense of hospitality, etiquette, and guest engagement.
• Flexibility to work shifts, weekends, and holidays as needed.
• Familiarity with hotel operations and guest service protocols is a plus.

Benefits

We provide a competitive salary and a wide range of benefits to help you live your best work life. We are an equal opportunity employer and welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and inclusion, valuing diverse backgrounds and perspectives. Join us and become part of our hotel family.