Franchise Hotel - Lobby Hostess

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel group in Dubai is looking for a Lobby Hostess to create exceptional first impressions for guests. The ideal candidate will have outstanding interpersonal skills and a professional demeanor, contributing to a luxurious guest experience. This role involves greeting guests, providing information on hotel services, and managing inquiries in a dynamic environment. Competitive salary and benefits provided.

Benefits

Competitive salary

Wide range of benefits

Inclusive work environment

Qualifications

• Excellent grooming and presentation.
• Ability to communicate effectively with guests.
• Experience in a customer-facing role is advantageous.

Responsibilities

• Welcome and assist guests during check-in and check-out.
• Provide information about hotel services and local attractions.
• Manage guest inquiries and concerns promptly.

Skills

Exceptional interpersonal skills

Professional demeanor

Attention to detail

Job description

Overview

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.

Day to day

As a Lobby Hostess at our prestigious 5-star hotel, you will play a pivotal role in creating an exceptional first impression for our esteemed guests. Your warm demeanor, impeccable grooming, and exceptional interpersonal skills will contribute to providing a memorable and seamless guest experience from the moment they step into our luxurious lobby.

Responsibilities

• Guest Check-In and Check-Out: Welcome guests with a friendly and professional attitude, ensuring efficient check-in and check-out processes while accurately handling payments and ensuring adherence to hotel policies.
• Greet and welcome guests as they enter the hotel, offering a friendly and professional demeanor at all times.
• Provide accurate information about the hotel's facilities, services, and local attractions, ensuring guests are well-informed.
• Assist guests with luggage, coordinating with bell staff to ensure a smooth arrival and departure process.
• Maintain an organized and aesthetically pleasing lobby area, ensuring it reflects the luxury and ambiance of the hotel.
• Manage guest inquiries, requests, and concerns promptly and effectively, offering solutions or directing them to the appropriate department.
• Coordinate with the concierge team to arrange transportation, reservations, and special requests for guests.
• Assist with check-in and check-out procedures, ensuring accuracy and efficiency while adhering to hotel policies.
• Handle guest feedback and complaints professionally, escalating issues when necessary to ensure guest satisfaction.
• Collaborate with other hotel departments to ensure a cohesive and seamless guest experience.
• Maintain a thorough knowledge of local events, attractions, and dining options to assist guests in making the most of their stay.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.