Franchise Hotel - In Room Dining Order Taker

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

voco hotels seeks dedicated individuals for a role focused on delivering exceptional room service. Responsibilities include taking orders, ensuring guest satisfaction through effective communication, and collaborating with kitchen staff for timely service. Ideal candidates will have a passion for hospitality and customer service.

Qualifications

• Strong customer service orientation and friendly demeanor.
• Ability to communicate effectively with guests and staff.
• Experience in a hospitality-related role is beneficial.

Responsibilities

• Receive and manage room service orders accurately and promptly.
• Deliver exceptional customer service and follow up on guest satisfaction.
• Coordinate with kitchen and departments for timely order fulfillment.

Skills

Customer Service

Communication

Order Management

Job description

[aboutus]

Join voco hotels, where each property has its own unique charm, and our attentive hosts create a home away from home. We are committed to sustainability, caring for the planet as we do our guests. We seek individuals with character and a passion for genuine hospitality. If you thrive in a guest-focused environment, your place is with us at voco hotels.

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Order Taking:

• Receive room service orders via phone, ensuring clarity and accuracy.
• Provide menu recommendations and answer guest inquiries.
• Input orders into the POS system promptly and accurately.

Guest Interaction:

• Deliver exceptional customer service, being polite, attentive, and responsive.
• Address dietary requirements and communicate with the kitchen.
• Follow up to ensure guest satisfaction.

Coordination with Departments:

• Coordinate with the kitchen and relevant departments for timely service.
• Communicate changes or special requests effectively.
• Monitor order status and follow up for timely delivery.

Billing and Payments:

• Ensure accurate billing and process payments according to hotel policies.
• Address billing inquiries or discrepancies promptly.

Inventory and Supplies:

• Maintain and report on inventory levels of supplies.

Cleanliness and Organization:

• Keep work areas clean and organized, adhering to hygiene standards.

Team Collaboration:

• Work closely with the team to ensure smooth operations.
• Assist with additional duties during peak times.