Franchise Hotel - General Manager

InterContinental Hotels Group; Yas Island; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading hotel group in Abu Dhabi seeks a Hotel Operations Manager to oversee the integration of Yas Plaza Hotel into a premier 5-star resort. This role requires extensive experience in hotel operations management, strong leadership skills, and a commitment to guest satisfaction. The successful candidate will drive operational excellence, enhance service delivery, and foster a collaborative work environment.

Benefits

Attractive compensation package with family benefits

Amazing career opportunity in a growing company

Qualifications

• Minimum of 10 years in hotel operations management.
• At least 5 years in a senior leadership role.
• UAE experience is an added advantage.

Responsibilities

• Oversee daily operations and facilitate interdepartmental communication.
• Implement strategies for operational efficiency and guest satisfaction.
• Analyze financial reports to identify areas for improvement.

Skills

Leadership

Financial Acumen

Communication

Operational Excellence

Education

Bachelor’s degree in hospitality management

Master’s degree (preferred)

Tools

Hotel management software

Job description

[aboutus]

At Yas Plaza Hotels, soon to become Straylight Yas by Vignette Collection (IHG), we are committed to providing the ultimate Yas Island experience. Our establishment is renowned for offering a harmonious blend of relaxation, indulgence, and recreation, making it the perfect destination for a memorable getaway. Our facilities include diverse dining experiences and comprehensive spa and recreational amenities, featuring an outdoor pool, a children's pool, a gym, and courts for squash, tennis, and padel. Located at the heart of Yas Island, our guests have convenient access to cultural activities, major events, and exhilarating theme parks. We are dedicated to fostering a dynamic and inclusive work environment that values excellence and innovation. We believe in empowering our employees to deliver exceptional service and create unforgettable experiences for our guests. We invite you to join us on this exciting journey as we continue to grow and redefine hospitality on Yas Island.

[daytoday]

• Oversee daily operations across all hotel departments. Facilitate interdepartmental communication to ensure seamless operations and resolve any operational issues promptly.
• Strong integration or pre-opening experience with a proven track record in setting up operational systems, hiring operational staff, and establishing brand standards.
• Spearhead a smooth transition and integration of Yas Plaza Hotel operations to a fully integrated 5-star family resort and world-class destination within Abu Dhabi.
• Oversee all operations, implement strategies and set up operational systems to support a successful hotel consolidation, rebranding and relaunch.
• Optimize efficiency, productivity, alignment, and leadership across all key departments, ensuring goals are met and guest satisfaction remains a top priority.
• Anticipate and carefully balance operational challenges and demands from the business during the integration phase, including hiring and coaching operational teams to deliver excellence, addressing guests’ needs, and liaising with owners and brand management.
• Embrace technology and digital guest services to enhance operational efficiency across the complex.
• Analyze financial reports and performance metrics to identify areas for improvement. Report financial performance to the managing director and recommend strategies for improvement.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency. Implement best practices and innovative solutions to improve service delivery and operational processes.
• Establish and monitor quality assurance processes to ensure high standards in service delivery.
• Monitor guest feedback and implement improvements. Engage with guests to understand their experiences and expectations. Classification : Internal General Purpose
• Provide leadership and guidance to department heads, fostering their professional development. Conduct regular meetings to review departmental performance and address challenges.
• Foster open communication and collaboration among staff at all levels. Encourage teamwork and recognize team achievements.
• Collaborate with the managing director on strategic initiatives and business development plans.
• Build strong and credible relationships with all key stakeholders.

[requirements]

• Bachelor’s degree in hospitality management, business administration, or a related field. A master’s degree is a plus.
• Minimum of 10 years of experience in hotel operations management, with at least 5 years in a senior leadership role, i.e., general manager of a large-scale resort.
• Strong financial acumen and experience in budget management and financial analysis.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to drive operational excellence and guest satisfaction.
• Knowledge of hotel management software and systems.
• UAE Experience will be added advantage

[benefits]

• Amazing career opportunity to be part of an integrated resort.
• Attractive compensation package with family benefits.
• to be part of fast growing owning company