Franchise Hotel - Front Office Agent - Russian Speaker

InterContinental Hotels Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their vibrant team. This role is pivotal in creating unforgettable guest experiences, from warm welcomes to seamless check-in and check-out processes. The ideal candidate will possess exceptional communication and problem-solving skills, ensuring that every guest feels valued and well taken care of. As a part of a forward-thinking hotel chain, you will thrive in an inclusive environment that celebrates diversity and encourages personal growth. If you are passionate about hospitality and enjoy making a difference, this opportunity is perfect for you.

Benefits

Competitive Salary

Inclusive Work Environment

Opportunities for Growth

Qualifications

• Fluency in the local language is required; additional languages are a plus.
• Strong communication skills to address guest concerns and compliments.

Responsibilities

• Create memorable guest experiences with warm welcomes.
• Manage check-in and check-out processes smoothly.

Skills

Communication Skills

Problem-Solving Skills

Tech-Savvy

Education

High School Diploma

Job description

[aboutus]

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

[daytoday]

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Language Proficiency:Communicate effectively with Russian-speaking guests to provide personalized service and enhance guest satisfaction.

[requirements]

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.