Franchise Hotel - Front Desk Supervisor - Th8 Palm Dubai Beach Resort, Vignette Collection

InterContinental Hotels Group; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel group is seeking a motivated Front Desk Supervisor to ensure exceptional service for guests. The role involves overseeing front desk operations, managing guest registrations, and addressing inquiries. Ideal candidates will have supervisory experience, a passion for guest service, and hospitality-related education.

Benefits

Competitive salary

Wide range of benefits

Qualifications

• Minimum 1 year of proven supervisory experience.
• Fluency in English; secondary language preferred.
• Ability to handle multiple tasks effectively.

Responsibilities

• Supervise all services provided at the Front Desk.
• Handle cash and credit processing.
• Resolve guest complaints and inquiries.

Skills

Guest service orientation

Communication

Leadership

Organization

Education

Degree or Diploma in Hospitality Management

Tools

Micros-Fidelio Property Management System

Windows applications (Word, Excel, PowerPoint)

Job description

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Day-to-Day Responsibilities

• Supervise all services provided at the Front Desk to ensure they are always available and efficiently carried out according to Standard Operating Procedures.
• Adhere to and execute all job task checklist points.
• Manage the daily functions of next day arrivals and departures, ensuring compliance with Brand Standards.
• Perform guest registration by obtaining data and observing established guidelines.
• Review all Group Resumes, VIP reports, and daily business reports.
• Ensure strict control of room keys and supervise key handling procedures for maximum security.
• Assist subordinates during peak periods.
• Check out all rooms scheduled for departure and resolve daily housekeeping discrepancies.
• Comply with hotel standards and regulations to promote safe and efficient operations, including policies for Front Office and Accounting.
• Handle cash and credit processing, including Gift Card redemptions.
• Support Concierge and other operational teams as needed.
• Resolve guest complaints or follow up with management.
• Review room queue and coordinate with Housekeeping to expedite turnover.
• Communicate with guests regarding room readiness and coordinate luggage delivery with Guest Services.
• Update Due-Out and Discrepancy reports in communication with Housekeeping.
• Post charges for late check-outs.
• Prepare system for next day arrivals.
• Perform daily “bucket check” against guest folio for accurate charges and proper filing of receipts.
• Balance and close cash reports at shift end, ensuring remittance is secured.
• Ensure proper handling and documentation of guest valuables in the safe deposit box.
• Drive loyalty program participation and upselling initiatives.
• Promote hotel services and promotions.
• Take and deliver guest messages accurately and promptly.
• Respond positively to guest inquiries.
• Follow all departmental policies, procedures, and safety standards, including hygiene and HACCP standards.

Job Requirements

• Passion for guest service.
• Excellent communication, interpersonal, and leadership skills.
• Highly organized, results-oriented, and adaptable under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English; secondary language preferred.
• Minimum 1 year of proven supervisory experience or equivalent.
• Ability to handle multiple tasks and guest requests effectively.
• Knowledge of Micros-Fidelio Property Management System is an asset.
• Strong guest service orientation and training skills.
• Ability to work independently and prioritize responsibilities.
• Experience with hotel loyalty programs is an asset.
• Proficiency in Windows applications (Word, Excel, PowerPoint).

Benefits

We provide everything you need to succeed, from a competitive salary to a wide range of benefits designed to support your work-life balance.

We foster an inclusive environment where diversity is celebrated, and everyone is encouraged to bring their whole selves to work. We are an equal opportunity employer and welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Join us and become part of our hotel family.