Franchise Hotel - F&B Outlet Supervisor

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Dubai seeks a dedicated Food and Beverage Supervisor to oversee restaurant operations, maintain high standards of service and food presentation, and manage staff performance. Candidates should have a strong customer focus, ability to handle complaints, and proficiency in POS and inventory software. Join a supportive team that values inclusivity and provides a competitive salary with benefits.

Benefits

Competitive salary

Inclusive culture

Employee benefits

Qualifications

• Ability to handle guest complaints professionally.
• Experience in maintaining staff performance records.
• Proficiency in using administrative software.

Responsibilities

• Handle guest complaints and resolve issues in a timely manner.
• Maintain the budget and monitor bookkeeping records.
• Ensure high standards of food presentation and handling.

Skills

Positive team atmosphere

Flexibility

Customer handling

Proficiency in software

Tools

Point of Sale (POS) software

Inventory software

Job description

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel.We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.Our hotels are unique in their own right, with their own distinct outlook and story to tell.

[daytoday]

•Fosters a positive team atmosphere among colleagues.

•Maintains records of staff performance and operating costs.

•Provides regular feedback and coaching to the team to ensure high standards are met.

•Treats all colleagues fairly and with respect, promoting an inclusive work environment.

•Sets and enforces high standards for team behavior during shifts.

•Works with food and beverage staff to ensure proper food presentation and adherence to food-handling procedures.

•Handles guest complaints professionally and resolves issues in a timely manner.

•Schedules regular food and beverage service staff meetings to ensure proper understanding of policies and to gather feedback from colleagues.

•Maintains the budget, employee records, prepares payroll, pays bills, and monitors bookkeeping records.

•Inspects the quality of deliveries, including fresh food and baked goods.

•Coordinates with sales representatives to order necessary supplies, such as tableware, cooking utensils, and cleaning items.

•Arranges for the maintenance and repair of equipment and other services.

•Totals receipts, balances them against sales, deposits receipts, and locks the facility at the end of the day.

•Ensures proper execution of new products and rollouts.

•Capable of handling irate customers calmly and with a friendly attitude.

•Ensures the highest product quality and exceptional service standards are maintained.

•Demonstrates enthusiasm for the guest experience within the restaurant.

•Exhibits flexibility when dealing with changes or challenges, such as being short-staffed.

•Effectively forecasts restaurant needs and adjusts as necessary.

•Shifts priorities and goals in response to changing work demands.

•Prioritizes tasks effectively to ensure completion of the most critical duties on time.

•Delegates tasks appropriately and follows up to ensure their completion.

•Takes ownership of issues or tasks and provides detailed updates to the Food and Beverage Manager and General Manager.

Actively seeks, listens to, and responds to guest feedback.

•Coaches team members on exceeding guest expectations.

•Takes accountability for problems and refrains from blaming others.

•Identifies operational issues through reports and devises and executes solutions to address them.

•Proficient in using computer software to monitor inventory, track staff schedules and payroll, and perform other administrative tasks.

•Skilled in the use of Point of Sale (POS) software, inventory software, and restaurant guest satisfaction tracking software

[requirements]

•All colleagues must assess situations and react accordingly through analysis and perspective.

•All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

•All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.

•All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.