Franchise Hotel - F&B Hostess (Beach Club) - Th8 Palm Hotel, Vignette Collection

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai seeks a hostess to enhance guest experiences. The role requires excellent communication skills and customer service background, along with Pro Serve certification. You'll manage reservations and ensure a warm welcome for guests while maintaining order in a fast-paced restaurant environment. If you're proactive, organized, and enjoy working in hospitality, join us at a space that values diversity and inclusivity.

Benefits

Competitive salaries

Wide range of benefits for work-life balance

Qualifications

• Previous customer service experience required.
• Ability to work under pressure in a fast-paced environment.
• Focus on guest needs with a courteous demeanor.

Responsibilities

• Check reservation systems and inform servers of bookings.
• Answer customer questions about the menu and hotel offerings.
• Maintain cleanliness and adhere to hygiene standards.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem-solving skills

Education

Pro Serve certification

Job description

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Day-to-Day Responsibilities

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or reservations with special requests, VIPs, etc.
• Distribute reservations among all servers equally, informing them of all necessary information such as birthdays, anniversaries, sample invoice formats. Bill not to be taken to the table or for any unusual requests.
• Allocate reservations as per the floor plan.
• Answer the phone politely, using a friendly tone and being informative. The telephone must be answered within three rings.
• Accurately answer customer questions by knowing your product and offerings, including menus, ingredients, preparation, prices, promotions, and events.
• Understand server and runner tasks and provide assistance as required.
• Hostess should have general knowledge about the city, reservation details, and hotel policies and procedures.
• Refrain from personal phone calls during work, and do not share personal information over the phone with anyone except staff.
• Take messages on the designated message pad.
• Remember, the hostess is a key part of the restaurant experience, being the first and last person the customer interacts with.
• Ensure someone is always at the host station.
• Walk at a pace comfortable for guests, never more than three steps ahead or walking too fast.
• Assist guests at the table, starting with women, and thank departing guests, asking about their evening.
• Immediately escalate any complaints to a manager or supervisor.
• Perform opening, cleaning, and closing duties, including outlet cashiering duties.
• Adhere to hygiene and HACCP standards and SOPs.

Minimum Requirements

• Excellent communication skills in English; knowledge of Arabic is an advantage.
• Previous customer service experience required.
• Experience in Food & Beverage is an asset.
• Pro Serve certification required.
• Experience with Open Table is an asset.
• Strong organizational, interpersonal, and problem-solving skills.
• Highly responsible and reliable.
• Ability to work under pressure in a fast-paced environment.
• Focus on guest needs, remaining calm and courteous.
• Ability to work cohesively as part of a team with minimal supervision.

Benefits

We provide everything needed to succeed, including competitive salaries and a wide range of benefits to support your work-life balance.

We promote an inclusive culture that celebrates diversity and encourages colleagues to bring their whole selves to work. We are an equal opportunity employer, welcoming applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Join us and become part of our hotel family!