Franchise Hotel - Director of Operations - TH8 Palm Beach Resort, Vignette Collection

InterContinental Hotels Group; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, where you’ll play a pivotal role in delivering exceptional guest experiences. In this dynamic position, you’ll collaborate closely with the General Manager, leading your team to maintain high standards and maximize financial returns. Your expertise in hotel management and service recovery will be essential in creating memorable moments for guests. With a commitment to inclusivity and support, this role offers an exciting opportunity to thrive in a diverse environment that celebrates individual contributions. Become part of a hotel family that values trust, acceptance, and the unique stories each team member brings.

Benefits

Competitive salary

Wide range of benefits

Inclusive teams

Opportunities for growth

Qualifications

• 3 years of guest service/hotel experience, with 2 years in a managerial role.
• Strong experience in F&B Operations in a 5-star luxury setup.

Responsibilities

• Work closely with the General Manager and direct daily activities.
• Establish service recovery guidelines to ensure guest satisfaction.
• Respond promptly to guest complaints or concerns.

Skills

Guest Service

Hotel Management

F&B Operations

Financial Planning

Service Recovery

Education

Bachelor’s degree in Hotel Administration

Higher education qualification in Business Administration

Job description

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel.We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.Our hotels are unique in their own right, with their own distinct outlook and story to tell.

[daytoday]

Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Operations Manager who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns.Every day is different at IHG, but you’ll mostly be:
• Working closely with General Manager – while also occasionally acting up in their absence
• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
• Responding to guest complaints or concerns in a prompt and professional manner
• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability

[requirements]

• Bachelor’s degree, higher education qualification, or equivalent in Hotel Administration / Business Administration
• Three years of guest service/hotel experience with at least two years in a managerial capacity, or an equivalent combination of education and experience

• With strong experience in F&B Operations in 5 star Luxury Set up
• Must speak fluent English
• Other languages preferred

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.