Franchise Hotel - Director of Operations

InterContinental Hotels Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hotel in Dubai seeks a Director of Operations to oversee all hotel functions, ensuring exceptional guest experiences. The ideal candidate has 7–10 years of hotel leadership experience and strong skills in decision-making and leadership. This role offers a competitive salary, room discounts, and extensive training opportunities.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training programs

Qualifications

• 7–10 years of progressive hotel leadership experience, ideally in an international or luxury brand.
• Preferably with IHG brand experience.
• Currently based in the UAE with knowledge of local market standards.

Responsibilities

• Oversee all operational departments including Rooms, F&B, Housekeeping, Front Office and Security.
• Ensure consistent delivery of exceptional guest experiences in line with IHG brand standards.
• Partner with the General Manager to drive strategy, guest satisfaction, and profitability.

Skills

Leadership

Decision-making

Interpersonal skills

Job description

Overview

Holiday Inn Dubai Al Barsha is looking for a strategic and dynamic Director of Operations to oversee the seamless execution of all hotel functions, ensuring exceptional guest experiences while driving operational excellence. Perfectly located along the iconic Sheikh Zayed Road, Holiday Inn Dubai Al Barsha offers guests a seamless blend of modern hospitality and unbeatable access to the best of Dubai. Situated in the heart of Al Barsha, one of the city’s most dynamic neighborhoods, the hotel is just minutes from Mall of the Emirates, Jumeirah’s Kite Beach, and several of the world’s leading attractions and entertainment destinations.
Whether you're here for business or leisure, our hotel offers 310 stylishly appointed rooms, a selection of vibrant food and beverage outlets, and warm, attentive service that makes every stay memorable. Enjoy effortless travel, enriching experiences, and everything you need to feel at home in the heart of Dubai.

Responsibilities

• Oversee all operational departments including Rooms, F&B, Housekeeping, Front Office and Security
• Ensure consistent delivery of exceptional guest experiences in line with IHG brand standards.
• Partner with the General Manager and Executive Committee to drive strategy, guest satisfaction, and profitability.
• Lead and inspire department heads, fostering a culture of accountability, service passion, and continuous improvement.
• Monitor operational KPIs and financial performance, ensuring cost efficiency without compromising quality.

Qualifications

• 7–10 years of progressive hotel leadership experience, ideally in an international or luxury brand.
• Preferably with IHG brand experience.
• Currently based in the UAE with knowledge of local market standards.
• Strong leadership, decision-making, and interpersonal skills.
• A proven record of driving both guest satisfaction and financial performance.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \"Apply\" button. Start your journey with us today.