Franchise Hotel - Cluster IT Specialist - Th8 Palm Hotel, Vignette Collection

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading luxury hospitality group seeks a Cluster IT Officer to manage IT systems and hardware across two properties in Dubai. This role involves maintaining performance and security standards, training teams, and ensuring seamless technology operation to provide exceptional service. Join a diverse team committed to excellence and inclusivity in the workplace.

Benefits

Competitive salary

Wide range of benefits

Inclusive workplace culture

Qualifications

• 4 years’ related experience with computer set-up and troubleshooting.
• Strong working knowledge of networks, operating systems, and databases.
• Knowledge in PCI DSS standards.

Responsibilities

• Primary contact for servicing computer hardware and ensuring systems are installed properly.
• Maintaining hardware and software performance and security standards.
• Running knowledge sharing and training sessions for the hotel team.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Diploma or Vocational Certificate in Computer Science or IT

Job description

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel.

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and story to tell.

[daytoday]

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To deliver a truly first-class service, we need an Cluster IT Officer capable of installing new systems, boosting security and setting exceptional standards for 2 properties. While making sure our teams have all the tools and resources, they need to make a difference, right at their fingertips.

Every day is different, but you’ll mostly be:
● Being our primary contact for servicing our computer hardware, making sure systems are installed properly and working efficiently.
● Keeping up to date with all our approved systems and technology – from LAN to POS
● Maintaining hardware and software performance, digital and physical security standards and evaluating vendor proposals
● Passing on your expertise to the hotel team by running knowledge sharing and training sessions
● Safeguarding our IT infrastructure against cyberthreats

[requirements]

● Diploma or Vocational Certificate in Computer Science or IT or related field
● 4 years’ related experience with computer set-up and troubleshooting
● Working knowledge of networks, operating systems, and databases
● Strong analytical and problem-solving skills
● Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
● Great communication skills
● You’ll be a team player, proactive, responsible, hardworking, and able to work under pressure

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.