Franchise Hotel - Butler - Th8 Palm Dubai Beach Resort , Vignette Collection

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in luxury hospitality seeks candidates for a guest service role in Dubai. The position involves providing personalized assistance, ensuring guest satisfaction, and maintaining high service standards. Ideal for those with a diploma in hospitality and a passion for guest care, this role offers a competitive salary and inclusive workplace culture.

Qualifications

• 1–2 years experience in luxury hospitality
• Excellent communication and service skills
• Fluency in English, other languages a plus

Responsibilities

• Greet guests and assist with check-in/check-out
• Anticipate guest needs and orchestrate a smooth experience
• Upsell hotel services to enhance guest satisfaction

Skills

Communication

Service Skills

Attention to Detail

Guest Care

Education

Diploma or Degree in Hospitality Management

Job description

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel.We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.Our hotels are unique in their own right, with their own distinct outlook and story to tell.

[daytoday]

• ·Greet guests and assist with check-in/check-out

  ·Escort guests to rooms and provide personalized room orientation

  ·Handle unpacking/packing, garment pressing, and shoe polishing

  ·Anticipate guest needs and respond to special requests

  ·Coordinate with departments for smooth guest experience

  ·Serve in-room dining, beverages, and arrange private setups

  ·Ensure rooms are clean, well-stocked, and tailored to guest preferences

  ·Maintain butler pantry inventory and amenities

  ·Collect and update guest preferences for future stays

  ·Upsell hotel services and enhance guest satisfaction

[requirements]

·1–2 years experience in a similar luxury hospitality role

·Diploma/degree in Hospitality Management preferred

·Excellent communication, etiquette, and service skills

·Fluent in English (other languages an advantage)

·High attention to detail, discretion, and guest care

·Well-groomed and professional appearance

·Flexible with work hours, including weekends and holidays

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.