Franchise Hotel - Bell Attendant

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An internationally recognized hotel group is looking for a Bell Attendant in Dubai to provide exceptional service and create a memorable experience for guests. Responsibilities include greeting guests, assisting with luggage, and ensuring a welcoming environment. Candidates should possess strong communication skills, attention to detail, and a hospitality background. This role offers a competitive salary and various benefits, fostering a diverse and inclusive work culture.

Qualifications

• Friendly and patient personality
• Attention to detail.
• High-Energy – A Glowing Personality

Responsibilities

• Provide exceptional guest service and ensure a seamless arrival and departure experience.
• Greet guests with a friendly attitude and assist with luggage handling.
• Collaborate with the front desk to ensure smooth check-in and check-out procedures.

Skills

Excellent Communication Skills

Teamwork

Customer Orientation

Multitasking

Education

Higher Secondary

Hospitality Management Certification

Job description

[aboutus]

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

[daytoday]

ROLE DESCRIPTION:

As a Bell Attendant, your primary responsibility will be to provide exceptional guest service and ensure a seamless arrival and departure experience for our valued guests. Your warm demeanor and attention to detail will set the tone for their stay, making it a memorable one.

ROLE & RESPONSIBILITIES:

·Greet guests with a friendly and welcoming attitude, offering assistance with luggage handling upon arrival and departure.

·Escort guests to their rooms, explaining hotel amenities and answering any questions they may have.

·Assist guests with valet parking and coordinate their transportation needs.

·Maintain the lobby area's cleanliness and ensure a visually appealing environment for guests.

·Handle luggage storage efficiently and safely, keeping accurate records of items entrusted to the hotel's care.

·Provide information about local attractions, dining options, and points of interest in Monaco Tower and the surrounding areas.

·Collaborate with the front desk and concierge teams to ensure smooth guest check-in and check-out procedures.

·Offer exceptional customer service by promptly responding to guest inquiries and resolving any concerns or issues.

·Coordinate with housekeeping to fulfill guest requests for additional amenities or room services.

·Maintain a strong knowledge of hotel policies and procedures to ensure compliance and guest satisfaction.

·Adhere to safety and security guidelines to protect both guests and hotel property.

·Assist in handling group arrivals and luggage transportation for events and conferences.

·Continuously strive to uphold the hotel's reputation for excellence, creating a positive and lasting impression on guests.

[requirements]

PERSON SPECIFICATIONS:

Friendly and patient personality

Attention to detail.

Excellent multitasking skills

High-Energy – A Glowing Personality

FUNCTIONAL PRE-REQUISITIES:	BEHAVIOURAL COMPETENCIES:
Educational Qualifications:	Higher Secondary	·Excellent Communication Skills ·Excellent organization skills ·Customer Orientation ·Teamwork ·New ways of working ·Multitasking ·Creativity & Innovation ·Analytics Focus ·Logical reasoning
Years of Experience:	Max - 5/Min - 1
Industries Acceptable From:	Hospitality, Airlines
Role Specific Qualifications & Training:	Hospitality Management Certification
Languages Required:	English
Computer and Software Proficiency:	NA
Driving License:
Travel Availability / Time Flexibility:	World Islands – Dubai / Very Essential
Work Relationships:	Internal: Subordinates & Managers External: Guests

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.