Franchise Hotel - Assistant Front Office Manager-Th8 Palm Dubai Beach Resort, Vignette Collection

InterContinental Hotels Group; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

A leading hospitality group is seeking a Front Office Supervisor to manage daily operations at one of their luxury hotels in Dubai. The ideal candidate will have substantial experience in Front Office roles, including supervisory duties, with a strong emphasis on guest satisfaction and excellent leadership skills. Join a diverse team that fosters an inclusive environment and promotes personal growth and career advancement.

Benefits

Competitive salary

Wide range of benefits

Inclusive team environment

Qualifications

• 3–5 years of experience in Front Office operations.
• 1–2 years in a supervisory or assistant manager role required.
• Proven experience in an IHG-branded hotel is mandatory.

Responsibilities

• Oversee daily operations of the Front Office.
• Ensure smooth check-in and check-out procedures.
• Supervise and coach the front office team.

Skills

Leadership

Communication

Guest Service

Problem-Solving

Flexibility

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

IHG systems/tools (Concerto, Guest Love, HeartBeat)

Job description

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel.We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.Our hotels are unique in their own right, with their own distinct outlook and story to tell.

[daytoday]

·Oversee daily operations of the Front Office (reception, concierge, guest services, etc.)

·Ensure smooth check-in and check-out procedures

·Monitor and manage guest satisfaction and handle guest complaints promptly

·Supervise and support the front office team, including scheduling and performance management

·Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure seamless guest experience

·Manage room inventory and ensure revenue optimization through effective upselling

·Ensure compliance with brand standards and operational procedures (IHG Way of Clean, SOPs)

·Conduct daily briefings and share key updates with the team

·Train and coach team members on service standards and IHG loyalty programs (IHG One Rewards)

·Prepare daily, weekly, and monthly reports for management

·Monitor billing and cashiering activities to ensure accuracy

·Act as the Duty Manager in the absence of Front Office Manager

·Assist in recruiting, onboarding, and evaluating front office staff

·Maintain the lobby area to ensure a welcoming environment

[requirements]

·Minimum 3–5 years of experience in Front Office operations, with at least 1–2 years in a supervisory or assistant manager role

·Proven experience working in an IHG-branded hotel (mandatory)

·Strong knowledge of Opera PMS and IHG systems/tools (Concerto, Guest Love, HeartBeat, etc.)

·Excellent leadership, communication, and guest service skills

·Strong problem-solving and decision-making abilities

·Flexibility to work in shifts, including weekends and holidays

·Professional appearance and demeanor

·Bachelor's degree in Hospitality Management or related field preferred

·Fluency in English; additional languages are an advantage

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.