Franchise FSR ( Field Service Representative)

Independent Food Company; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading hospitality company in the UAE is looking for a Franchise Field Service Representative. This role serves as a primary liaison between franchisor and franchisees, focusing on operational excellence and providing strategic support to ensure brand consistency and compliance across multiple franchise locations. Frequent travel across the region is required to oversee operations and assist in training.

Qualifications

• Experience in franchise operations management or similar role.
• Strong communication and interpersonal skills.
• Ability to travel frequently for site visits and trainings.

Responsibilities

• Conduct regular site visits to assess compliance with brand standards.
• Provide support to franchisees on improving operational efficiency.
• Prepare detailed reports on franchisee performance.

Skills

Franchise Compliance

Food Quality

Operational Efficiency

Customer Experience

Training

Job description

Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Switch, Parker’s, Grind, Somewhere and Public.

We are currently seeking to hire a Franchise Field Service Representative for our growing Franchise Operations. The Franchise Field Service Representative (FSR) serves as the primary liaison between the franchisor and franchisees, ensuring operational excellence, brand consistency, and compliance with company standards. This role involves conducting on-site visits, providing training and support, and assisting franchisees in achieving business success while upholding the brand’s values and operational guidelines.

Key Responsibilities:

1. Conduct regular site visits to franchise locations to assess compliance with brand standards, operational procedures, and customer service quality.
2. Provide hands-on support and guidance to franchisees on improving operational efficiency, product quality, and customer experience.
3. Monitor and analyze franchisee performance metrics, identifying areas for improvement and assisting in action plan development.
4. Ensure franchisees adhere to marketing, promotional, and branding requirements set by the franchisor.
5. Assist in training franchise staff on operational best practices, new product rollouts, and updated company policies.
6. Act as the first point of contact for franchisees, addressing concerns, troubleshooting operational challenges, and providing strategic recommendations.
7. Prepare detailed reports on franchisee performance, site visits, and key operational insights for senior management.
8. Stay updated on industry trends and competitor activities to provide valuable insights and recommendation

Location: Based in Dubai, UAE; however the role will entail frequent travel to Bahrain/Qatar/Kuwait/ all new markets where we open.

Duties

Franchise Compliance, Franchise Ops, Support, Food Safety, Food Quality, leading new store openings, training, maintaining operations manuals.