Franchise Field Specialist- F&B

Independent Food Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established company in the food sector is seeking a Franchise Field Service Representative who will serve as the key liaison between franchisors and franchisees. The successful candidate will ensure compliance with operational standards, train staff, and support franchisees in enhancing their business practices, helping to maintain brand quality and customer satisfaction.

Qualifications

• Experience in a field service role or franchise management preferred.
• Strong understanding of operational procedures and brand compliance.
• Ability to analyze performance metrics and provide strategic recommendations.

Responsibilities

• Conduct regular site visits to franchise locations.
• Provide support to improve operational efficiency and customer experience.
• Prepare reports on franchisee performance and operational insights.

Skills

Operational Excellence

Customer Experience

Performance Monitoring

Training Skills

Communication

Job description

Summary:

The Franchise Field Service Representative (FSR) serves as the primary liaison between the franchisor and franchisees, ensuring operational excellence, brand consistency, and compliance with company standards. This role involves conducting on-site visits, providing training and support, and assisting franchisees in achieving business success while upholding the brand’s values and operational guidelines.

Key Responsibilities:

• Conduct regular site visits to franchise locations to assess compliance with brand standards, operational procedures, and customer service quality.
• Provide hands-on support and guidance to franchisees on improving operational efficiency, product quality, and customer experience.
• Monitor and analyze franchisee performance metrics, identifying areas for improvement and assisting in action plan development.
• Ensure franchisees adhere to marketing, promotional, and branding requirements set by the franchisor.
• Assist in training franchise staff on operational best practices, new product rollouts, and updated company policies.
• Act as the first point of contact for franchisees, addressing concerns, troubleshooting operational challenges, and providing strategic recommendations.
• Prepare detailed reports on franchisee performance, site visits, and key operational insights for senior management.
• Stay updated on industry trends and competitor activities to provide valuable insights and recommendations.