Food Runner

Kasumigaseki Capital (MENA); Dubai; On-site; AED 29,000 - 42,000; Full time

Job summary

Kasumigaseki Restaurant in Dubai is seeking a detail-oriented Food Runner to support seamless service between kitchen and front-of-house. You will ensure each dish is accurate, presented beautifully, and delivered promptly in line with Kasumigaseki's standards.

Responsibilities include verifying KOTs, maintaining knowledge of the menu, and coordinating with chefs and servers to ensure timely, correct orders for guests. A fast learner with strong English communication skills is essential.

Qualifications

• Must have strong attention to detail to ensure accuracy across orders and presentations.
• Excellent command of English, both written and spoken; knowledge of Japanese is a plus.
• Demonstrated ability to work well in teams across front- and back-of-house.
• Ability to read and understand KOTs and verify dishes against orders.
• Fast learner with good organization and the ability to stay accurate under pressure.
• Familiarity with restaurant POS systems is advantageous.

Responsibilities

• Maintain knowledge of the menu, ingredients, allergens, and presentation.
• Read and verify kitchen order tickets (KOTs) before dishes leave the pass.
• Report missing items, delays, or discrepancies promptly.
• Collect and deliver dishes to tables promptly and accurately.
• Announce dishes clearly and coordinate deliveries for same-table courses.
• Support delivery/takeaway processes with proper packaging and handover.
• Maintain a clean and hygienic service area throughout shifts.
• Collaborate with chefs, waitstaff, and management to ensure smooth service flow.
• Follow all food safety, health, and hygiene procedures.
• Attend briefings and tastings to maintain product knowledge.

Skills

Attention to detail

English proficiency

Teamwork

KOTs reading

Fast learner

POS systems familiarity

Tools

POS systems

KOTs

Job description

Company Overview

Kasumigaseki Restaurant is a premium Japanese dining concept in Dubai, offering an authentic and refined culinary experience rooted in traditional Japanese hospitality and craftsmanship. Under the leadership of Chef Keigo Abe, its Neo-Japanese menu combines technique, seasonality, and quiet precision with ingredients sourced from Japan.

Company Overview

Kasumigaseki Restaurant is a premium Japanese dining concept in Dubai, offering an authentic and refined culinary experience rooted in traditional Japanese hospitality and craftsmanship. Under the leadership of Chef Keigo Abe, its Neo-Japanese menu combines technique, seasonality, and quiet precision with ingredients sourced from Japan. Committed to excellence, Kasumigaseki delivers exceptional service through a seamless blend of precision, elegance, and highly personalised guest experiences. The restaurant was named Best Newcomer 2025 at the Hotel & Catering Awards and received nominations for Best Japanese Restaurant at the Time Out Dubai Awards 2026 and FACT Dining Awards 2026. Further reinforcing its position as a distinguished destination in Dubai's upscale dining scene, Kasumigaseki is MICHELIN Selected in the MICHELIN Guide Dubai 2026.

Role Summary

We are looking for a detail-oriented and energetic Food Runner to support seamless service between our kitchen and front-of-house teams. You will ensure every dish is accurate, beautifully presented, delivered promptly, and aligned with Kasumigaseki's exacting service standards.

Job Description

• Maintain thorough knowledge of the menu, including dish names, ingredients, accompaniments, allergens, and presentation.
• Read and verify kitchen order tickets (KOTs), ensuring each dish matches the order before leaving the food pass.
• Identify and immediately report missing items, delays, incorrect dishes, allergy concerns, presentation issues, or order discrepancies.
• Collect dishes from the pass when instructed and deliver them promptly to the correct table, guest, and course.
• Announce dishes clearly when required and position plates according to restaurant service standards.
• Coordinate food delivery so dishes for the same table and course arrive together wherever possible.
• Support delivery and takeaway operations by verifying dishes, quantities, modifications, condiments, and packaging before handover.
• Maintain a clean, hygienic, organized food pass, restaurant, and service area throughout each shift.
• Work closely with chefs, waiters, supervisors, and management to maintain efficient service flow.
• Follow all food safety, health and safety, hygiene, and restaurant service procedures.
• Attend briefings, menu tastings, and training sessions to maintain strong product and operational knowledge.

What We Are Looking For

• At least 1 year of experience in a hotel, restaurant or premium dining environment.
• Fluent written and spoken English, knowledge of Japanese language is advantage.
• Strong attention to detail and the ability to stay accurate under pressure.
• Ability to read, understand, and communicate clearly in operational English.
• Ability to understand KOTs and accurately compare orders against prepared dishes.
• A quick learner with strong menu, ingredient, allergen, and presentation awareness.
• Excellent teamwork and communication skills across front- and back-of-house teams.
• Good organization, speed, cleanliness, and service awareness in a busy environment.
• Familiarity with delivery/takeaway workflows and restaurant POS systems is an advantage.
• A proactive, professional attitude and a genuine commitment to exceptional guest experience.