Food & Drinks Supervisor - The WB™ Abu Dhabi, Curio Collection by Hilton™

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

Un hôtel emblématique à Abu Dhabi recherche un superviseur de bar passionné et dévoué pour offrir un service exceptionnel. Le candidat idéal aura de l'expérience en supervision et un engagement envers la satisfaction client. Ce rôle essentiel contribuera à créer des expériences mémorables dans l'un des tout premiers hôtels de marque Warner Bros. au monde.

Qualifications

• Expérience en supervision dans le secteur de la restauration.
• Compétences en service client et en leadership.
• Capacité à travailler sous pression.

Responsibilities

• Superviser le service du bar et former le personnel à la conformité.
• Maximiser les revenus par le service client et l'upselling.
• Gérer les situations de pénurie de personnel.

Skills

Service Client

Communication

Leadership

Job description

Job Description - Food & Drinks Supervisor - The WB Abu Dhabi, Curio Collection by Hilton (HOT0BP9T)

Job Description

Food & Drinks Supervisor - The WB Abu Dhabi, Curio Collection by Hilton (

Job Number:

HOT0BP9T )

Work Locations

Work Locations

: THE WB Abu Dhabi, Curio Collection by Hilton Yas Leisure Drive, Yas Island Abu Dhabi

The WB Abu Dhabi, Curio Collection by Hilton, is the world’s first Warner Bros. branded hotel. Guests will be able to experience recognizable characters from across Warner Bros.’ iconic collection of film, television and comics. This unique hotel is adjacent to the award-winning Warner Bros. World Abu Dhabi theme park. The hotel will feature 257 rooms over eight levels, with guests able to access a range of amenities, including signature WB restaurants, a premier spa and fitness club, kids club, family pool and an exclusive rooftop pool overlooking Yas Island’s distinctive skyline.

An F&B Supervisor oversees the Food & Beverage service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As an F&D Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

What are we looking for?

An F&D Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Customer Service experience in a supervisory capacity
• Passion for delivering exceptional levels of Guest service
• A basic level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!